Multi-Location Customer Service Specialist

The Sherwin-Williams Company; Lockport (IL); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Retirement benefits

Flexible Spending Accounts (FSAs)

Job summary

The Sherwin-Williams Company is hiring a Full-Time Customer Service Specialist in Illinois. You will work with wholesale and retail customers to determine their needs, answer product questions, and recommend the right solutions to ensure satisfaction and support sales goals.

Benefits include health coverage, FSAs, retirement options, and generous paid time away. You may be asked to cover hours at nearby stores as needed, with a starting pay of $19.75 per hour.

Qualifications

• Must be at least eighteen (18) years old.
• Must be legally authorized to work in the United States without sponsorship now or in the future.
• Must have a valid, unrestricted Driver's License.
• Must be able to lift up to 50 lbs frequently and up to 70 lbs on occasion.
• Must be willing to work all scheduled hours, including evenings and weekends.
• Internal to Sherwin-Williams, at least a "meets expectations" rating.
• Internal to Sherwin-Williams, completed required HR Cloud eLearning courses.

Responsibilities

• Determine customer needs and answer questions about Sherwin-Williams products.
• Recommend the right solutions and stay up-to-date with product features.
• Promptly resolve customer concerns and ensure maximum satisfaction.
• Maintain the high quality and visual standards of products and store.
• Help achieve store sales goals while delivering excellent service.

Skills

Customer service

Communication skills

Bilingual English/Spanish

Education

High School diploma or GED

Job description

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.

This position is eligible for health benefits, such as medical, dental and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, security, retirement and saving benefits, and more. Additional benefits include a generous time away from work package, including personal leave, paid parental leave, medical leave, vacation, holidays, among other benefits. For more information about our benefits, visit http://www.myswbenefits.com/

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

The individual selected for this role will be expected to work at Store #3265, located at: 20200 LaGrange Road Frankfort, IL 60423. They will also be expected to spend 20% of their time assisting with covering hours at the following locations: Orland Hills Store 3043, New Lenox Store 3398, Homer Glen Store 3430, and Lockport Store 3403.
This role is Full Time
Pay starts at $19.75

Minimum Requirements

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted Driver's License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
• If internal to Sherwin-Williams, you must have received at least a "meets expectations" (3) rating on your most recent performance appraisal
• If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

Preferred Qualifications

• Have at least a High School diploma or GED
• Have at least one (1) year of experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Have previous work experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish