Bilingual Multi-Location Customer Service Specialist (Spanish)

The Sherwin-Williams Company; Frankfort (IL); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Job summary

The Sherwin-Williams Company is seeking a Customer Service Specialist to support customers in-store and at Store #3265 in Frankfort, IL. The role requires strong communication, bilingual English/Spanish abilities, and a customer-first mindset to drive satisfaction and sales.

Responsibilities include assisting customers, recommending products, handling cash and payment methods, and maintaining store standards.

Qualifications

• Must be at least 18 years old.
• Authorized to work in the United States without sponsorship.
• Proficient reading/writing in English; Spanish proficiency required.

Responsibilities

• Assist customers in-store and answer questions about Sherwin-Williams products.
• Determine customer needs and recommend suitable solutions.
• Resolve customer concerns to ensure satisfaction and repeat business.
• Maintain store visual standards and product knowledge.

Skills

Customer service

Bilingual EN/ES

Communication skills

Physical ability

Education

High School diploma or GED

Tools

Driver's License

Job description

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.

This position is eligible for health benefits, such as medical, dental and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, security, retirement and saving benefits, and more. Additional benefits include a generous time away from work package, including personal leave, paid parental leave, medical leave, vacation, holidays, among other benefits. For more information about our benefits, visit http://www.myswbenefits.com/

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

The individual selected for this role will be expected to work at stores within at Store #3265, located at: 20200 LaGrange Road Frankfort, IL 60423 This candidate will also be expected to spend 20% of their time at the following locations: Homer Glen Store 3430.
This role is Full Time
Pay starts at $19.75

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must be able to read, write, comprehend, and communicate in English
• Must be ableto read, write, comprehend, and communicate in Spanish
• Must have a valid, unrestricted Driver's License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
• If internal to Sherwin-Williams, you must have received at least a "meets expectations" (3) rating on your most recent performance appraisal
• If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

Preferred Qualifications:

• Have at least a High School diploma or GED
• Have at least one (1) year off experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Have previous work experience operating tinting and mixing equipment