Multiservice Emergency Dispatcher – Police/Fire/EMS

Regional 911 Intake Solutions; Rutherfordton (NC); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Retirement benefits

Paid leave

Education resources

Job summary

Regional 911 Intake Solutions in Caroleen, NC seeks Police/Fire/EMS dispatchers to coordinate emergency responses across multiple agencies. The role involves handling calls, verifying details, prioritizing actions, and dispatching units according to response plans.

Qualifications include a high school diploma or equivalent; cross-training and credentials may be required depending on the assignment. Training and background checks are standard components of employment.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Some agencies provide cross-training; others require experience in one or more dispatch disciplines before appointment.
• Required certifications or credentials depend on the assignment and must be confirmed in the official vacancy.

Responsibilities

• Process requests involving police, fire, rescue, and medical assistance
• Verify locations, incident details, and immediate hazards
• Apply discipline-specific procedures to prioritize and route calls
• Dispatch appropriate units according to approved response plans
• Coordinate incidents requiring more than one emergency service
• Monitor radio traffic, unit availability, and requests for assistance
• Provide approved caller instructions when trained and authorized
• Maintain incident records and support interagency communications

Education

High School Diploma or GED

Job description

Regional 911 Intake Solutions in Caroleen, NC seeks Police/Fire/EMS dispatchers to coordinate emergency responses across multiple agencies. The role involves handling calls, verifying details, prioritizing actions, and dispatching units according to response plans.

Qualifications include a high school diploma or equivalent; cross-training and credentials may be required depending on the assignment. Training and background checks are standard components of employment.