Multimedia Technician / AV & VTC Support Specialist - Part-Time

Simplex Hires LLC; Austin (TX); On-site; USD 34,000 - 62,000; Part time

Job summary

The Government Agency in Austin seeks a Multimedia Technician / AV & VTC Support Specialist to join a small on-site team. This is a limited, part-time engagement with approximately 2–3 days of work per quarter, focused on Open Board meetings and Executive Sessions.

You will lead VTC setup, host Zoom meetings, manage recordings, and coordinate with internal and external teams to ensure a smooth, compliant meeting experience.

Qualifications

• Minimum 4 years providing white-glove, executive-level technical support.
• Minimum 5 years providing end-user technical support.
• Minimum 5 years supporting PC hardware and installing/configuration of software.
• Minimum 5 years troubleshooting IT hardware and peripherals in an enterprise environment.
• Minimum 5 years supporting Microsoft 365 and Microsoft Teams.
• Minimum 4 years supporting video conferencing platforms (Zoom, Webex, Teams).

Responsibilities

• Set up, connect, and test all VTC and end-user technology ahead of quarterly meetings.
• Coordinate meeting links, calendar invites, and public posting requirements.
• Serve as Zoom Host and IT Lead during meetings, ensuring seamless transitions.
• Ensure meetings are recorded in compliance with open-meetings requirements.
• Troubleshoot technical issues in real time to prevent interruptions.
• Disconnect, disassemble, and store equipment after meetings; restore room to pre-meeting condition.
• Manage meeting recordings/minutes and handle records per retention policy.
• Coordinate with internal stakeholders and outside technical teams as needed.

Skills

Executive-level support

End-user support

PC hardware

Software installation

VTC setup

Video conferencing

Troubleshooting IT hardware

Tools

Zoom

Webex

Microsoft Teams

Microsoft 365

Job description

Multimedia Technician / AV & VTC Support Specialist

We are working with a successful Government Agency in Austin, Texas, to find a Multimedia Technician / AV & VTC Support Specialist to join a small team. This is a limited, part-time engagement — approximately 2–3 days of work per quarter. This is a contract position. You must be based in Austin or able to commute to Austin. Work occurs on-site during scheduled meeting days.

Overview

The agency is seeking a skilled support technician to improve service responsiveness, increase productivity, minimize downtime, and enhance the overall experience for its quarterly Open Board of Directors Meetings and closed Executive Sessions.

Responsibilities

• Set up, connect, and test all VTC and end-user technology ahead of quarterly Open Board Meetings and closed Executive Sessions
• Coordinate meeting links, calendar invites, and public posting requirements
• Serve as Zoom Host and IT Lead during meetings, ensuring seamless transitions between open and closed sessions
• Ensure meetings are recorded in compliance with applicable open-meetings recording requirements
• Troubleshoot technical issues in real time to prevent interruptions
• Disconnect, disassemble, and store equipment after meetings; restore meeting room to pre-meeting condition
• Manage meeting recordings/minutes and handle records per agency retention policy
• Coordinate with internal stakeholders and outside technical teams as needed

Requirements

• Minimum 4 years providing white-glove, executive-level technical support
• Minimum 5 years providing end-user technical support
• Minimum 5 years supporting PC hardware and performing software installation/configuration
• Minimum 5 years troubleshooting IT hardware and peripherals in an enterprise environment
• Minimum 5 years supporting Microsoft 365 and Microsoft Teams
• Minimum 4 years supporting video conferencing platforms (Zoom, Webex, Teams)

Engagement Details

• Estimated 2–3 days of work per quarter
• On-site at designated meeting locations, including some statewide travel
• Client will provide background materials, platform access, and relevant templates/guidance