Multilingual Inbound Customer Support (German, Turkish, English)

Sumsub; United States; Remote; USD 35,000 - 52,000; Full time

Benefits offered by this job

Dog-friendly office

Job summary

Sumsub is seeking a Customer Service Representative to interact with users, safeguard data, and ensure regulatory compliance. The role focuses on inbound support, guiding users through required steps with precision in a fast-growing global team.

Fluent German, Turkish and English are required, with German as the primary client language. This position involves no outbound calls and offers learning opportunities across 74 countries.

Qualifications

• Conversational German, Turkish and English required; main client language is German.
• Excellent communication skills and ability to navigate large amounts of information.
• Previous customer service experience is a plus, but no work experience is required.

Responsibilities

• Interact with users via verbal and written communication.
• Guard data confidentiality and ensure security.
• Adhere to legal regulations and company standards.
• Pay attention to detail and maintain precision in tasks.
• Continuously update knowledge in line with regulatory changes.
• Handle inbound interactions only; no outbound calls, chats, or emails.

Skills

German

Turkish

English

Job description

Sumsub is seeking a Customer Service Representative to interact with users, safeguard data, and ensure regulatory compliance. The role focuses on inbound support, guiding users through required steps with precision in a fast-growing global team.

Fluent German, Turkish and English are required, with German as the primary client language. This position involves no outbound calls and offers learning opportunities across 74 countries.