Sales Operations Manager for Partnerships (EU/UK)

Sumsub; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Remote-first culture

Flexible hours

Generous time off

Global team

Team offsites

Tools & setup

Job summary

Sumsub is seeking a Sales Operations Specialist for the European market to refine client communications and build strong business relationships. You will manage accounts from onboarding to renewal and guide clients across technical, business, and product dimensions, collaborating with multiple teams.

Ideal candidates have account management experience in B2B cloud/SaaS or financial services, with excellent communication and negotiation skills, and a proactive, organized approach in a

Qualifications

• Account management experience in B2B SaaS or financial services/compliance/crypto.
• Excellent communication and negotiation skills with strong attention to detail.
• Fast learner, able to thrive in a fast-paced startup environment.

Responsibilities

• Managing accounts from onboarding to renewal.
• Guiding clients on technical, business, and product dimensions with cross-team collaboration.
• Handling quotes, agreements, and NDAs to smooth onboarding.
• Researching and identifying potential prospects per strategy.
• Maintaining targeted outbound outreach to source meetings with key prospects.
• Introducing clients to new features and managing feature releases.

Skills

Account management

B2B SaaS

CRM pipeline management

Negotiation

Communication

Fast learner

Tools

CRM

Job description

Sumsub is the first AI-powered trust infrastructure for compliance operations at scale. It connects identity and business verification, fraud prevention, transaction monitoring, and risk workflows, helping teams reduce manual work and enter new markets.Trusted by over 4,000 clients across financial services, crypto, mobility, trading, marketplaces, education, and iGaming, including Bybit, Bitpanda, Wirex, Avis, Vodafone, Duolingo, Kaizen Gaming, and Bancaribe.Sumsub is recognized as a Great Place To Work® in the US and rated 4.4 out of 5 on Glassdoor. Our 1,000+ people around the world back it up, too: 92% are proud to be Sumsubers, and 90% say their work is interesting and challenging.

We are now looking for a Sales Operations Specialist for the European market to refine our communications with clients and build strong business relationships. Candidates may be based in different locations, provided they can work during EU business hours and maintain sufficient overlap with the team's core working hours.

What You Will Be Doing:

• Managing accounts from onboarding to renewal
• Managing and guiding clients on all levels: technical, business, and product (collaborating with other teams)
• Working on quotes, agreements, and NDAs – making sure the client’s onboarding journey is smooth and quick
• Researching & identifying potential prospects based on strategy development aspects
• Maintaining highly targeted outbound outreach (incl. email, phone, LinkedIn, etc.) to source meetings with key prospects
• Introducing clients to the new features and handling new feature releases

About You:

• Demonstrated account management experience in sales in B2B cloud/SaaS software or financial services/compliance/cryptoCRM pipeline management notion
• Excellent communication and negotiation skills with strong attention to detail
• Quick learner, ready to work in a fast-pacing and developing startup environment
• Ambitious and willing to grow within a sales team
• Responsible, detail-oriented, and self-organised

What We Offer:

• Remote-first, trust-based culture. Work from the place that works best for you. No mandatory office days, no attendance trackers. In some locations, we provide offices or coworking spaces, but the choice is yours.
• True flexibility. We do not fix you to a 9-to-5 schedule. You can adjust your working hours when needed, as long as your day stays productive and in sync with the team.
• Extra time off. Your birthday is a holiday here. Add to that 10 personal days each year, seven sick days without paperwork, and extra time to enjoy Christmas and New Year. Time to rest is part of the deal.
• Work that matters. Our mission is to build a digital world that is secure, accessible and inclusive for everyone. From fighting fraud to making online services easier and safer to use, your work will have a real impact on how people experience trust online.
• Compensation. We offer fair and transparent pay, benchmarked to the market.
• Truly global. We work across continents and time zones, with teammates and customers from all over the world. You will run campaigns that cross borders, cultures, and languages, and see your ideas land worldwide.
• Growth built in. Clear goals, open feedback and personal development plans. We support your progress with learning opportunities and by covering role-specific events, from design conferences to marketing forums.
• Celebrating your big moments. We are proud to support you through life’s biggest journeys with dedicated financial bonuses for both marriage and welcoming a new baby to your family.
• Team offsites. Sometimes just Slack is not enough. That is why we meet in person a few times a year. Trips are fully covered, so you can meet, collaborate, and recharge together.
• Getting you set up. We make sure you have access to the tools and hardware you need to do your work well.
• Friendly by design. Our logo is a dog for a reason. We keep things human, open and kind. We welcome individuality, quirks and different perspectives, because that is what makes our work smarter and more fun.

The hiring stages:

TA screening -> Hiring Manager Interview -> Assignment -> Final Interview.

We are a global community of innovators, creators, and thinkers, and we believe that diversity fuels our innovation.

Sumsub is proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce.

We welcome applications from people of all backgrounds, cultures, genders, experiences, abilities and perspectives.

We believe in fair and transparent compensation. Salaries vary depending on work location and applicable local market conditions.

We believe in fair and transparent compensation. Salaries vary depending on work location and applicable local market conditions.

This role is open to candidates in multiple countries, and compensation differs based on the candidate’s confirmed work location. For this reason, a single universal salary range is not included in this job posting.

The applicable work location will be confirmed early in the recruitment process, and the relevant compensation information for that location will be shared in writing, in line with local requirements.