Multilingual Front Desk & Patient Services Specialist

International Medical Clinic; Orchard (NE); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Flexible roster arrangements

Closed Sundays & Public Holidays

Job summary

International Medical Clinic (IMC) is seeking a Patient Service Officer to be the first point of contact for patients, visitors, and external customers. You will handle check-ins, registrations, bookings, and inquiries while supporting insurance billing and basic telehealth documentation.

You will collaborate with clinic leadership to ensure smooth frontline patient services, in a multicultural environment, with Mandarin-English communication and a focus on high-quality customer service.

Qualifications

• NITEC/Higher NITEC/Diploma in Healthcare Administration, Business, or related field.
• At least 2 years' experience in a healthcare, clinic, patient service, or customer-facing environment is preferred.
• Prior experience with front-desk operations, call centre work, or patient services will be an advantage.
• Proficient in spoken and written Mandarin and English, with the ability to communicate effectively with Mandarin-speaking patients and stakeholders.
• Proficient in using Microsoft Office applications and clinic management systems.
• Familiarity with medical terminology and clinical workflows is desirable.
• Proven ability to multitask effectively and manage time well in a dynamic, fast-paced clinical environment.
• Strong interpersonal skills, with a warm and patient-centric approach and a commitment to delivering high-quality customer service.
• Strong problem-solving skills with the ability to assess situations quickly and upscale issues appropriately.
• Collaborative team player with a proactive attitude.

Responsibilities

• Front Desk Operations: Manage a clean, organized, and welcoming patient service desk and waiting area, ensuring readiness during clinic hours.
• Patient Interaction: Greet and assist patients and visitors professionally, managing check-ins, walk-in registrations, appointment bookings, and patient enquiries.
• Appointment Management: Schedule, reschedule, and coordinate appointments (including follow-ups and delays), both in-clinic and over the phone/email.
• Call Centre Duties: Handle high volumes of inbound/outbound calls, triage clinic-specific queries, and route calls to appropriate teams.
• Email & Communication Management: Respond to patient emails, confirm online bookings, and manage clinic communication platforms.
• Insurance & Billing Support: Support in-clinic Insurance Direct Billing (IDB) related tasks, update billing details, and collect payments during patient visits.
• Clinical Coordination: Support clinical teams with referrals, lab sample handovers, and follow-up scheduling.
• Telehealth & Documentation: Conduct basic tele-triage and maintain accurate records of patient communications and actions.
• End-of-Day Procedures: Close the clinic by securing systems, balancing transactions, and locking up according to protocol.

Skills

Multitasking

Interpersonal skills

Customer service

Teamwork

Problem solving

Mandarin/English bilingual

Microsoft Office

Clinic workflows

Education

NITEC / Higher NITEC / Diploma in Healthcare Administration, Business, or related field

Tools

MS Office

Clinic management systems

Job description

International Medical Clinic (IMC) is seeking a Patient Service Officer to be the first point of contact for patients, visitors, and external customers. You will handle check-ins, registrations, bookings, and inquiries while supporting insurance billing and basic telehealth documentation.

You will collaborate with clinic leadership to ensure smooth frontline patient services, in a multicultural environment, with Mandarin-English communication and a focus on high-quality customer service.