Multilingual Customer Support Specialist

Lokal App; United States; Remote; USD 42,000 - 68,000; Full time

Job summary

Lokal App is seeking a dedicated and empathetic Customer Support Executive to assist users with app functionality, resolve issues, and build trust within the community. The role requires fluency in regional languages and proactive customer care.

You will respond to inquiries promptly, troubleshoot problems, and collaborate with the team to ensure high customer satisfaction. Bring-your-own-device is expected for work setup and you will engage with a diverse user base across languages.

Qualifications

• Fluent in Telugu, Tamil, Kannada, Malayalam, Gujarati, Marathi, Bengali, Hindi and English.
• Proven customer-facing experience is desirable.
• Excellent verbal and written communication skills.

Responsibilities

• Respond to customer inquiries promptly and effectively across languages.
• Explain app functionality and troubleshoot user issues.
• Provide feedback to product teams to improve service.
• Document queries and resolutions for internal tracking.
• Collaborate with team members to resolve complex issues.
• Maintain high levels of customer satisfaction with empathetic support.

Skills

Multilingual support

Customer empathy

Clear communication

Problem solving

Job description

Lokal App is seeking a dedicated and empathetic Customer Support Executive to assist users with app functionality, resolve issues, and build trust within the community. The role requires fluency in regional languages and proactive customer care.

You will respond to inquiries promptly, troubleshoot problems, and collaborate with the team to ensure high customer satisfaction. Bring-your-own-device is expected for work setup and you will engage with a diverse user base across languages.