Multilingual Customer Care Specialist German/Spanish (Remote)

Trimble

United States

Remoto

USD 45.000 - 65.000

Tempo pieno

14 giorni+

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Descrizione del lavoro

Transporeon, a Trimble company, is seeking a Multilingual Customer Care Specialist to bridge technology and global logistics. You will support a global network of shippers and carriers, handling tickets and calls to drive proactive improvements and excellent customer experience.

Fluency in German and Spanish with strong English is required, along with exceptional soft skills and analytical abilities. You will work with cross-functional teams to resolve issues and contribute to safer, more

Competenze

Fluency in German and Spanish with strong English.
Exceptional soft skills and customer-centric mindset.
Strong analytical abilities to categorize and resolve requests.
Excellent communication with updates on case progress.
Interest in technology and IT topics.
Experience in multilingual customer support or helpdesk.
Entrepreneurial spirit in a fast-paced environment.

Mansioni

Act as the primary contact for a global logistics network, resolving complex issues via tickets and phone.
Analyze and prioritize client inquiries to provide support and resolve issues.
Collaborate with internal teams to drive resolutions and monitor progress on critical cases.
Manage customer improvement initiatives to ensure high service levels and positive experiences.