German & Spanish Speaking Customer Care Pro — Remote

Trimble Inc.; United States; Remote; USD 47,000 - 72,000; Full time

Job summary

Trimble Inc. is seeking a Multilingual Customer Care Specialist to bridge technology and global logistics. This remote role in Germany focuses on supporting a global network of shippers and carriers, handling tickets, and delivering proactive customer experiences.

You will collaborate across teams, analyze inquiries, and contribute to improvements that enhance safety, efficiency, and satisfaction in transportation technology. Fluency in German and Spanish with excellent English is essential.

Qualifications

• Fluency in German and Spanish and a strong command of English.
• Exceptional soft skills and a customer‑centric mindset to build lasting professional relationships.
• Strong analytical abilities to categorize, prioritize, and resolve diverse support requests.
• Excellent communication skills with the ability to provide regular updates on case progress in a clear and friendly manner.

Responsibilities

• Act as the primary point of contact for a global logistics network, resolving complex issues via tickets and phone.
• Analyze and prioritize client inquiries to provide support and resolve issues.
• Collaborate with specialized internal teams to spearhead resolutions and monitor progress on critical support cases.
• Manage customer improvement initiatives to ensure a high level of service and a positive overall experience.

Skills

German fluency

Spanish fluency

English fluency

Job description

Trimble Inc. is seeking a Multilingual Customer Care Specialist to bridge technology and global logistics. This remote role in Germany focuses on supporting a global network of shippers and carriers, handling tickets, and delivering proactive customer experiences.

You will collaborate across teams, analyze inquiries, and contribute to improvements that enhance safety, efficiency, and satisfaction in transportation technology. Fluency in German and Spanish with excellent English is essential.