Multiline Call Center Operator & Appointment Scheduler

Franklin Primary Health Center; Mobile (AL); On-site; USD 21,000 - 23,000; Full time

Job summary

Franklin Primary Health Center in Mobile, AL is seeking a reliable Switchboard Operator/Appointment Scheduler to manage the center's telephone system, screen calls, and route messages efficiently. You will schedule appointments across sites, ensure accurate patient information, and uphold HIPAA privacy standards while delivering courteous, professional service to patients and staff.

This role requires strong communication, the ability to handle high call volumes, and a proactive approach to

Qualifications

• High school diploma or GED; experience handling high call volumes.
• Must be able to communicate clearly and professionally.
• Pleasant, courteous and attentive to customer needs.

Responsibilities

• Operate a multi-line switchboard and relay calls.
• Schedule appointments across sites and specialties.
• Screen and route calls promptly; take messages.
• Maintain accurate patient information and records.
• Adhere to HIPAA privacy guidelines.

Skills

Multi-line telephony

Telephone skills

Effective communication

Customer service

Education

High school diploma or GED

Job description

Franklin Primary Health Center in Mobile, AL is seeking a reliable Switchboard Operator/Appointment Scheduler to manage the center's telephone system, screen calls, and route messages efficiently. You will schedule appointments across sites, ensure accurate patient information, and uphold HIPAA privacy standards while delivering courteous, professional service to patients and staff.

This role requires strong communication, the ability to handle high call volumes, and a proactive approach to