BILINGUAL Phone Operator - Scheduler

Healthlinc; Valparaiso (IN); On-site; USD 22,000 - 33,000; Full time

Job summary

HealthLinc in Valparaiso, IN is seeking a Scheduler responsible for greeting and registering patients, scheduling appointments, and directing calls. You will work closely with the call center staff and report to the Call Center Manager.

Responsibilities include verifying patient information, scheduling per templates, explaining scheduling and insurance details, logging voicemails, and reminding patients of appointments. You may fill in as an Operator when needed, supporting PCMH initiatives.

Qualifications

• High School diploma or equivalent required.
• Experience with scheduling in a healthcare or call center environment preferred.
• Strong communication, organization and customer service skills.

Responsibilities

• Registers or verifies patient information for every phone call, schedules patient appointments according to provider scheduling templates, and instructs patients accordingly in preparation of their appointment.
• Provides information to patients regarding scheduling, insurance coverage and other information as authorized by the Call Center Lead/Call Center Manager.
• Sends tasks to providers and other staff as necessary.
• Receives and logs voicemails and conducts call backs as necessary.
• Consults with Call Center Lead/Call Center Manager for scheduling conflicts.
• Calls to patients to remind them of and confirm their appointments.
• Will fill-in as an Operator if the Operator line is full.
• All HealthLinc staff is committed to engage in quality improvement initiatives that align with and support Patient-Centered Medical Home (PCMH).
• Performs other duties as assigned.

Skills

Scheduling

Patient communication

Call center coordination

Phone etiquette

Education

High School

Tools

Scheduling software

Phone system

Job description

Job DetailsJob Location: Corporate - Valparaiso, IN 46383Position Type: Full TimeEducation Level: High SchoolTravel Percentage: NoneJob Shift: DayAs a Scheduler, you will use a multi-line phone system and our scheduling software to greet and register patients, schedule their appointments, assist them with any questions, and direct their calls as necessary. This position will work closely with the call center staff and will report to the Call Center Manager.

JOB RESPONSIBILITIES:

• Registers or verifies patient information for every phone call, schedules patient appointments according to provider scheduling templates, and instructs patients accordingly in preparation of their appointment.
• Provides information to patients regarding scheduling, insurance coverage and other information as authorized by the Call Center Lead/Call Center Manager.
• Sends tasks to providers and other staff as necessary.
• Receives and logs voicemails and conducts call backs as necessary.
• Consults with Call Center Lead/Call Center Manager for scheduling conflicts.
• Calls to patients to remind them of and confirm their appointments.
• Will fill-in as an Operator if the Operator line is full.
• All HealthLinc staff is committed to engage in quality improvement initiatives that align with and support Patient-Centered Medical Home (PCMH).
• Performs other duties as assigned.

Level 2 (in addition to above)

• Performs no show appointments and submits proper timely notification to the Site Operations Director of such.
• Makes Gap in Care calls and schedules patients accordingly.
• Upon receiving a certification in Crisis Management, will respond to crisis calls as backup.

Level 3 (in addition to above)

• Coordinates the rescheduling of providers appointments as needed.
• May receive payments for medical and dental charges for patients over the phone.
• Serves as a point of contact for MCE requirements for other staff.