Multifunction Office & HR Support Specialist

Cook's Pest Control Inc; Nashville (TN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k) Retirement Plan with Company

Paid Time Off – Vacation/Sick Time + H

Mentorship & Advancement opportunities

Job summary

Cook’s Pest Control, Inc. is seeking an Office Specialist to manage daily office tasks, provide excellent customer service, and support HR and accounting functions in our Nashville area office.

This role requires reliable, detail-oriented performance in a fast-paced environment. You will answer inbound calls, route inquiries, process payments, handle vendor invoices, assist with onboarding, payroll adjustments, and maintain office supplies, ensuring clear communication and high service standards

Qualifications

• Experience in office/clerical duties and providing excellent customer service.
• Ability to answer calls, route to departments, and assist with basic HR/Accounting tasks.
• Strong computer skills and proficiency with Microsoft Office.
• Excellent communication and organizational abilities, with attention to detail.
• Ability to work well independently and as part of a team.
• Willingness to sit at a computer up to 8 hours per day and perform light lifting.

Responsibilities

• Answer incoming calls and route calls to the appropriate department.
• Complete initial new customer intake, enter basic customer information and route new customer information to the appropriate sales team member.
• Respond to customer account and billing questions or concerns.
• Contact customers regarding invalid payments and funding sources.
• Process customer payments received and complete daily bank deposits.
• Process vendor invoices, submit payment via credit card or submit payment request to Corporate Office as appropriate.
• Monitor past due accounts and contact customers for collections. Forward accounts to collections agency as needed.
• Process account write offs and termination of customer accounts as needed.
• Communicate with District Manager on completion of tasks outlined on the Daily Accounting Checklist.
• Review payroll and make adjustments as needed.
• Complete full hiring and onboarding process for new employees, including processing background checks, scheduling physical & drug screens, entering employee info into HRIS, and completing new hire paperwork.
• Assist new and current employees with general HR/Benefits questions.
• Process monthly employee changes including but not limited to pay rate and status changes.
• Complete termination process for exiting employees.
• Manage Workers’ Compensation and Auto Insurance claims.
• Complete monthly warehouse and office supply order.
• Must have excellent customer service skills.
• Must have excellent computer skills and be familiar with Microsoft Office Suite (Excel, Word, and Outlook).
• Must have excellent organizational skills, be able to multitask and determine priorities.
• Must have excellent attention to detail; accuracy of work is highly important.
• Must have excellent communication skills, both oral and written.
• Must be able to work well both independently and as part of a team.

Skills

Customer service

Communication

Microsoft Office

Organizational skills

Multitasking

Attention to detail

Tools

Microsoft Office Suite

Job description

Cook’s Pest Control, Inc. is seeking an Office Specialist to manage daily office tasks, provide excellent customer service, and support HR and accounting functions in our Nashville area office.

This role requires reliable, detail-oriented performance in a fast-paced environment. You will answer inbound calls, route inquiries, process payments, handle vendor invoices, assist with onboarding, payroll adjustments, and maintain office supplies, ensuring clear communication and high service standards