Multifamily Site Training Specialist

Tarragon Property Services L.L.C.; Hendersonville (TN); Hybrid; USD 48,000 - 52,000; Full time

Benefits offered by this job

Medical dental vision

401(k) match

Paid time off

Job summary

Tarragon Property Services is hiring a Site Training Specialist to onboard and develop multifamily site staff and administration teams. You will partner with regional leaders to identify needs, craft role-based training plans, and deliver hands-on sessions both live and virtually.

Ideal candidates bring 5+ years in multifamily management, 2+ years in training, and strong communication skills. Hybrid work with substantial on-site time and a focus on process standardization.

Qualifications

• 5+ years of progressive multifamily property management experience including coaching or developing site teams.
• 2+ years of training facilitation experience.
• Experience with property management systems, LMS, MS 365, SharePoint, Teams; familiarity with Yardi and RentCafe preferred.
• Excellent presentation and communication skills; ability to simplify complex technical information.
• Ability to draft or edit training materials (PowerPoint and live training).

Responsibilities

• Deliver hands-on onboarding and ongoing training for multifamily site staff (Business Managers, Leasing, etc.).
• Partner with Regional Managers to identify training needs and provide targeted coaching.
• Develop role-based training plans and learning paths for site roles.
• Provide coaching for current roles and for expanded site responsibilities.
• Develop SOPs for site office functions to improve consistency and staff effectiveness.
• Evaluate training programs using feedback, performance data, and audits; implement improvements.
• Prepare training materials and support system-wide adoption of new policies and platforms.
• Oversee compliance training and audits; coordinate with HR, Compliance, and Systems teams.
• Identify practical training resources for site operations and regulatory requirements.
• Maintain awareness of operational practices and regulatory updates; update training as needed.
• Develop and deliver recurring webinars, in-person trainings, and site visits on related topics.
• Expected on-site 60-70% of the time.

Skills

Training facilitation

Presentation skills

Communication

Independence

Education

High School Diploma

Tools

Yardi

RentCafe

LMS

SharePoint

Teams

Adobe Acrobat

Job description

Job Description

Job Description

Site Training Specialist

Tarragon Property Services | $35-$38/hr | Full Benefits

Join

Tarragon Property Services

and be a part of a team that values your skills, supports your growth, and offers long-term stability. We're hiring a

Site Training Specialist

that is willing to learn, take initiative and make a difference.

Schedule: Monday - Friday, 8 am - 5 pm

Location: Sumner office but up to 70% on site

What We Require:

• 5+ years of progressive multifamily property management experience, including experience coaching or developing site teams require.
• 2 + years of experience in training facilitation
• Experience with property management systems, learning management systems (LMS), Microsoft 365, SharePoint, Teams, and virtual training platforms required; experience with Yardi, RentCafe, MeetElise, Aspire, Adobe Acrobat, Epremium, PayReady, and other AI-assisted productivity tools preferred.
• A valid Washington State driver's license (or ability to obtain one prior to job commencement)
• High School Diploma required.
• Excellent presentation and communication skills; ability to simplify complex technical information
• Experience drafting or editing training materials (PowerPoint and live environment training)
• Excellent written and verbal communication skills; Able to read, write, and speak English.
• Able to organize work, engage in a variety of tasks simultaneously, and consistently meet deadlines.
• Detail-oriented and able to work in a fast-paced work environment.
• Customer-service oriented and leads by example; Able to communicate with internal staff and external vendors, contractors, and customers in a professional manner.
• Adaptable and able to change training methods depending on the learning style of different associates.
• Able to work independently and is a self-starter.

What You'll Do:

• Deliver hands-on onboarding and ongoing training for multifamily site office staff, including Business Managers, Assistant Business Managers, Leasing Associates, and other administrative team members.
• Partner with Regional Managers and site leaders to identify site-level training needs and provide targeted coaching that addresses daily operational processes, system use, and performance gaps.
• Develop and maintain role-based training plans and learning paths for Business Managers, Assistant Business Managers, Leasing Associates, and other site administrative positions.
• Provide practical coaching and development support to site office employees in their current roles and as they prepare for expanded site responsibilities.
• Develop, document, and reinforce standardized operating procedures (SOPs) for multifamily site office functions to improve consistency, accuracy, and staff effectiveness.
• Evaluate the effectiveness of training programs through participant feedback, operational results, compliance findings, and manager observations; recommend improvements based on results.
• Support adoption of new systems, policies, procedures, and site office initiatives by preparing training materials, providing instruction, and partnering with Operations, HR, Compliance, and Systems teams as needed.
• Oversee and track completion of required compliance training through Aspire and other platforms.
• Support audits related to lease files, notices, renewals, and compliance with state and company requirements.
• Identify and recommend practical training resources that support multifamily site office operations, compliance requirements, and consistent execution of company procedures.
• Maintain awareness of multifamily operational practices, regulatory updates, technology changes, and site training needs; recommend updates that strengthen site office performance.
• Develop and facilitate recurring webinars, in-person training, and site visits focused on multifamily site office operations, systems, notices, leasing processes, renewals, and related
• Expected on-site 60-70% of the time.

Learn a Little About us:

Tarragon Property ServicesTarragon Property Services is a leading company in the property management industry, with a strong focus on providing exceptional services. We only manage properties that we own, meaning more job security for our employees and a more direct relationship with the property owner. With a strong emphasis on work-life balance, a belief in rewarding hard work and dedication, and a company culture centered around integrity and professionalism, working with Tarragon Property Services offers an exciting and fulfilling career in the property management industry.

Why You'll Love Working For Us:

In addition to a variety of excellent benefits, the hourly range for this role is $35 - $38/hr. Actual compensation will depend on the candidate's qualifications and experience.Competitive compensationMedical, dental, and visionFSA health and dependent careGroup-term life and AD&DLong-term disabilityVoluntary life insuranceEmployee assistance program401(k) with company matchPTO9 paid holidaysBereavement leaveJury duty leaveWe also provide a host of perks:Matching gift program up to $500 per yearContinuing education reimbursementEmployee referral bonusWine and retail discountsGym membership discountYMCA discountDiscounts at the 5th Avenue Theatre

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.