Multifamily Site Training Specialist

Tarragon Property Services L.L.C.; Washington (District of Columbia); Hybrid; USD 48,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision

401(k) with company match

PTO and paid holidays

Job summary

Tarragon Property Services L.L.C. is hiring a Site Training Specialist to lead onboarding and ongoing training for multifamily site staff. The role focuses on coaching, SOP development, and targeted coaching with regional leaders to close performance gaps and improve operational processes.

The position requires hands-on training delivery and strong communication skills. Location is Sumner office with up to 70% on-site work. A Washington driver’s license is beneficial.

Qualifications

• 5+ years of progressive multifamily property management experience.
• 2+ years of training facilitation experience.
• Experience with property management software and LMS.
• Excellent written and verbal communication; ability to simplify complex information.

Responsibilities

• Deliver hands-on onboarding and ongoing training for multifamily site staff, including Business Managers and Leasing staff.
• Partner with Regional Managers to identify training needs and provide targeted coaching.
• Develop and maintain role-based training plans and learning paths for site staff.
• Provide coaching to site employees in current roles and for expanded responsibilities.
• Develop standardized operating procedures (SOPs) for multifamily site offices to improve consistency.

Skills

Property management experience

Training facilitation

Presentation skills

English communication

Self-starter

Education

High School Diploma

Tools

Microsoft 365

SharePoint

Teams

LMS

Yardi

RentCafe

MeetElise

Aspire

Adobe Acrobat

Job description

Site Training SpecialistTarragon Property Services | $35-$38/hr | Full Benefits

Join Tarragon Property Services and be a part of a team that values your skills, supports your growth, and offers long-term stability. We're hiring a Site Training Specialist that is willing to learn, take initiative and make a difference.

Schedule: Monday - Friday, 8 am - 5 pm

Location: Sumner office but up to 70% on site

What We Require:

• 5+ years of progressive multifamily property management experience, including experience coaching or developing site teams require.
• 2 + years of experience in training facilitation
• Experience with property management systems, learning management systems (LMS), Microsoft 365, SharePoint, Teams, and virtual training platforms required; experience with Yardi, RentCafe, MeetElise, Aspire, Adobe Acrobat, Epremium, PayReady, and other AI-assisted productivity tools preferred.
• A valid Washington State driver's license (or ability to obtain one prior to job commencement)
• High School Diploma required.
• Excellent presentation and communication skills; ability to simplify complex technical information
• Experience drafting or editing training materials (PowerPoint and live environment training)
• Excellent written and verbal communication skills; Able to read, write, and speak English.
• Able to organize work, engage in a variety of tasks simultaneously, and consistently meet deadlines.
• Detail-oriented and able to work in a fast-paced work environment.
• Customer-service oriented and leads by example; Able to communicate with internal staff and external vendors, contractors, and customers in a professional manner.
• Adaptable and able to change training methods depending on the learning style of different associates.
• Able to work independently and is a self-starter.

What You'll Do:

• Deliver hands-on onboarding and ongoing training for multifamily site office staff, including Business Managers, Assistant Business Managers, Leasing Associates, and other administrative team members.
• Partner with Regional Managers and site leaders to identify site-level training needs and provide targeted coaching that addresses daily operational processes, system use, and performance gaps.
• Develop and maintain role-based training plans and learning paths for Business Managers, Assistant Business Managers, Leasing Associates, and other site administrative positions.
• Provide practical coaching and development support to site office employees in their current roles and as they prepare for expanded site responsibilities.
• Develop, document, and reinforce standardized operating procedures (SOPs) for multifamily site office functions to improve consistency, accuracy, and staff effectiveness.
• Evaluate the effectiveness of training programs through participant feedback, operational results, compliance findings, and manager observations; recommend improvements based on results.
• Support adoption of new systems, policies, procedures, and site office initiatives by preparing training materials, providing instruction, and partnering with Operations, HR, Compliance, and Systems teams as needed.
• Oversee and track completion of required compliance training through Aspire and other platforms.
• Support audits related to lease files, notices, renewals, and compliance with state and company requirements.
• Identify and recommend practical training resources that support multifamily site office operations, compliance requirements, and consistent execution of company procedures.
• Maintain awareness of multifamily operational practices, regulatory updates, technology changes, and site training needs; recommend updates that strengthen site office performance.
• Develop and facilitate recurring webinars, in-person training, and site visits focused on multifamily site office operations, systems, notices, leasing processes, renewals, and related
• Expected on-site 60-70% of the time.

Learn a Little About us:

Tarragon Property Services is a leading company in the property management industry, with a strong focus on providing exceptional services. We only manage properties that we own, meaning more job security for our employees and a more direct relationship with the property owner. With a strong emphasis on work-life balance, a belief in rewarding hard work and dedication, and a company culture centered around integrity and professionalism, working with Tarragon Property Services offers an exciting and fulfilling career in the property management industry.

Why You'll Love Working For Us:

Competitive compensationMedical, dental, and visionFSA health and dependent careGroup-term life and AD&DLong-term disabilityVoluntary life insuranceEmployee assistance program401(k) with company matchPTO9 paid holidaysBereavement leaveJury duty leave

We also provide a host of perks:

• Matching gift program up to $500 per year
• Continuing education reimbursement
• Employee referral bonus
• Wine and retail discounts
• Gym membership discount
• YMCA discount
• Discounts at the 5th Avenue Theatre

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.