Multifamily Resident Manager - Leasing Leader

Cushman & Wakefield; Philadelphia (Philadelphia County); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

120 Hours Paid Time Off annually; pror

40 Hours Sick Time annually; prorated

2 Volunteer Days annually

12+ Company Holidays annually

Paid Parental Leave

Medical, Dental, Vision & Life Ins.

Company Discounts Program

LinkedIn Learning access

Employee Assistance Program

Job summary

Cushman & Wakefield is seeking a Resident Manager for a multifamily property in Philadelphia. You will train and supervise the onsite leasing team, direct sales efforts, and participate in external marketing to fill vacancies.

You will ensure leasing paperwork accuracy, maintain compliance, and collaborate with management to optimize occupancy and revenue while providing exceptional resident service.

Qualifications

• Bachelor’s Degree preferred.
• 3+ years of related experience.
• 1+ years of Management experience.

Responsibilities

• Complete lease/renewal paperwork to ensure completion to company standards.
• Explain lease information to residents.
• Entering all data into tracking system to track leasing activities.
• Walk apartment units prior to showing and occupancy by resident.
• Review leasing paperwork, and audit lease files.
• Submit daily, weekly, and monthly leasing reports as required.
• Track and evaluate advertising, and all client traffic.
• Ensure online advertising is reviewed and updated daily.
• Responsible for training and developing leasing personnel in accordance with company policies and procedures.
• Prepare marketing plans, leasing strategies, and advertising proposals with assistance of the Property Manager.
• Maintain professional communication with residents, applicants, and other representatives.
• Report all property issues, leasing objections, and potential liabilities along with recommendations for solving such issues to Property Manager.
• Determine leasing opportunities of leasing staff and work on goal setting, improving the performance of each staff member.
• Analyzing shop program results, distributes completed evaluations, and reviews areas of concern.
• Develop, implement, and monitor property contests/awards/leasing incentives.
• Prepare and maintain complete resident and general office files, keeping proper documentation, at all times.
• Maintain Renter's Insurance compliance per company policies and procedures.
• Monitor Month-to-Month leases, complete audit and ensure MTM lease compliance.
• Track work order activity including monitoring completion each day and follow up warm calls.
• Implement and maintain lease expiration matrix in accordance with established policies.
• Monitor compliance with revenue management system and participate in weekly calls (if applicable).
• Additional duties as assigned by supervisor.

Skills

Leasing management

Customer service

Effective communication

Windows basics

Real estate license

Organization

Audits & compliance

Policy adherence

Education

Bachelor’s degree preferred

Job description

Cushman & Wakefield is seeking a Resident Manager for a multifamily property in Philadelphia. You will train and supervise the onsite leasing team, direct sales efforts, and participate in external marketing to fill vacancies.

You will ensure leasing paperwork accuracy, maintain compliance, and collaborate with management to optimize occupancy and revenue while providing exceptional resident service.