Multifamily Operations Leader — Portfolio Manager

Equity Residential; Los Angeles (CA); Presencial; USD 80 000 - 114 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, Dental, Vision coverage

401(k) matching

Paid vacation & holidays

Housing discounts

Resumo da oferta

Vivmark Residential seeks an Operations Manager to oversee multiple apartment communities in the Los Angeles area, with a six-month portfolio rotation and a focus on stability and flexible assignments across Hollywood, Ventura, or Toluca neighborhoods. This role drives leasing performance and exceptional resident experiences.

The ideal candidate brings 5+ years in multi-family property management, strong leadership, and a track record of delivering financial results and top-tier customer

Qualificações

• High School diploma or equivalent required.
• Bachelor's degree preferred.
• 5 years of multi-family or related property management experience required, equivalent experience in retail and/or hospitality property management.
• 2 years of people management experience.
• Experience managing community operations, including financial performance, customer service, communications, marketing, negotiation, crisis management, and staffing.
• Experience using data/reports to develop solutions to sustain high standards of customer service, revenue generation, and expense management.
• Successfully resolves resident issues as demonstrated by past work experience.
• Experience supporting and developing subordinates and providing feedback and coaching to subordinates that result in improved performance.

Responsabilidades

• Foster positive relationships with residents, addressing their concerns and resolving issues promptly.
• Enforce lease agreements and community policies consistently and fairly.
• Organize and manage resident events and initiatives to promote a sense of community.
• Prepare and manage the property’s budget, including revenue, expenses, and capital improvements.

Conhecimentos

Customer service

Negotiation

Crisis management

Staffing

Data analysis

Operations leadership

Formação académica

High School Diploma

Bachelor's degree

Descrição da oferta de emprego

Vivmark Residential seeks an Operations Manager to oversee multiple apartment communities in the Los Angeles area, with a six-month portfolio rotation and a focus on stability and flexible assignments across Hollywood, Ventura, or Toluca neighborhoods. This role drives leasing performance and exceptional resident experiences.

The ideal candidate brings 5+ years in multi-family property management, strong leadership, and a track record of delivering financial results and top-tier customer