Multifamily Operations Director | Strategy & Growth

Pem Payroll LLC; Phoenix (AZ); On-site; USD 135,000 - 145,000; Full time

Job summary

PEM is seeking a Multifamily Director of Operations in Phoenix, AZ to lead day-to-day operations across property management, leasing, and maintenance. The role focuses on strategic policy development, resource optimization, and cross-functional collaboration to maximize profitability and customer satisfaction.

The ideal candidate will bring 7+ years in real estate operations, a strong financial background, and experience managing large teams while ensuring regulatory compliance and process

Qualifications

• Bachelor's degree in Business Administration, Real Estate, Finance, or a related field.
• Minimum of 7 years of progressive experience in operations management within real estate, rental, or leasing.
• Proven track record of managing large teams and complex operational functions.
• Strong financial acumen with budgeting, forecasting, and financial analysis.
• Comprehensive knowledge of real estate industry regulations, compliance standards, and best practices.

Responsibilities

• Lead and manage daily operations across multiple departments including property management, leasing, maintenance, and customer service to ensure seamless business performance.
• Develop and implement operational strategies, policies, and procedures that improve efficiency, reduce costs, and enhance service quality.
• Oversee budgeting, financial reporting, and resource allocation to meet organizational financial targets and operational goals.
• Collaborate with executive leadership to align operational objectives with company vision and market demands.
• Monitor compliance with industry regulations, safety standards, and company policies to mitigate risks and uphold legal requirements.
• Drive continuous improvement initiatives by analyzing operational data, identifying bottlenecks, and implementing innovative solutions.
• Manage vendor relationships and negotiate contracts to optimize service delivery and cost-effectiveness.
• Lead, mentor, and develop a high-performing operations team to foster a culture of accountability, collaboration, and professional growth.

Job description

PEM is seeking a Multifamily Director of Operations in Phoenix, AZ to lead day-to-day operations across property management, leasing, and maintenance. The role focuses on strategic policy development, resource optimization, and cross-functional collaboration to maximize profitability and customer satisfaction.

The ideal candidate will bring 7+ years in real estate operations, a strong financial background, and experience managing large teams while ensuring regulatory compliance and process