Director of Operations - Residential Property Management

Capstonerealtypros; Phoenix (AZ); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation

Performance incentives

Comprehensive benefits package

A collaborative culture that values initiative

Job summary

A growing residential property management company in Phoenix, AZ is seeking a skilled Director of Operations. This role involves overseeing daily operations, leading teams, and driving operational excellence. The ideal candidate will have a strong background in property management, exceptional leadership skills, and a commitment to achieving strategic goals. Competitive compensation and benefits are offered, along with an opportunity to make a significant impact on the company's growth.

Qualifications

• Must have at least 5 years in residential property management, ideally in Arizona.
• Leadership experience in service-driven teams is necessary.
• Strong analytical and communication skills required.

Responsibilities

• Oversee daily property management operations.
• Lead and mentor a team across various departments.
• Identify and implement process improvements.
• Monitor KPIs and financial performance.
• Collaborate on strategic initiatives for growth.
• Ensure compliance with state regulations.

Skills

5+ years of experience in residential property management operations

3+ years of leadership experience

Strong understanding of the LTR lifecycle

Proven track record of operational excellence

Strong business acumen

Excellent organizational skills

Proficiency with property management software

Arizona Real Estate License

Tools

AppFolio

Buildium

Job description

Director of Operations - Residential Property Management

PHOENIX, AZ

Capstone Realty Professionals is a leading residential real estate brokerage and property management company based in Phoenix, AZ. We specialize in helping clients buy, sell, and manage single-family homes while delivering exceptional service and long-term value. We pride ourselves on integrity, communication, and a commitment to creating positive outcomes for both property owners and residents. As we continue to grow, we’re seeking a seasoned Director of Operations who brings proven residential property management experience, strong leadership skills, and the ability to drive operational excellence across our business lines.

Our goal is to grow by 5X in 5 Years with 5 Star service. We are looking for an operator that can help us manage the day to day, execute the vision of the company, and be responsible for scaling the operations of all our divisions.

ABOUT THE ROLE

The Director of Operations will serve as a key member of our leadership team, responsible for overseeing daily operations, optimizing systems and processes, and ensuring the business runs efficiently and even more profitably. You’ll work closely with ownership and department leaders to align the team with the company’s vision and strategic goals. We’re looking for someone who thrives in a fast-paced environment, has exceptional attention to detail, and can inspire and lead others with confidence and accountability.

KEY RESPONSIBILITIES

• Oversee day-to-day property management operations, ensuring high-quality service to owners and residents.
• Lead and mentor a team of professionals across leasing, maintenance, accounting, and client relations.
• Identify operational inefficiencies and implement process improvements to increase productivity and profitability.
• Monitor KPIs and financial performance, ensuring the company meets revenue and service goals.
• Collaborate with ownership to execute strategic initiatives that support long‑term growth and alignment with company vision.
• Foster a culture of accountability, teamwork, and continuous improvement.
• Ensure compliance with Arizona property management laws and regulations.
• Manage vendor relationships and evaluate opportunities for cost savings and improved service delivery.

QUALIFICATIONS

• 5+ years of experience in residential property management operations (Arizona experience preferred).
• 3+ years of leadership experience managing teams in a service‑driven environment.
• A strong understanding of the LTR lifecycle, from leasing to property turns.
• Proven track record of operational excellence and process improvement.
• Strong business acumen with experience in budgeting, forecasting, and performance tracking.
• Excellent organizational, analytical, and communication skills.
• Ability to work autonomously while aligning with the company’s mission and strategic goals.
• Proficiency with property management software (e.g., AppFolio, Buildium, or similar).
• Arizona Real Estate License (or willingness to obtain).

WHY JOIN CAPSTONE

• Be part of a company with a clear vision of strong reputation in the Phoenix market.
• Work alongside a passionate leadership team committed to innovation and service.
• Autonomy to make a meaningful impact and help shape the next phase of our growth.
• Competitive compensation, performance incentives, and benefits package.
• A collaborative, people‑first culture that values initiative and results.

If you’re a strategic thinker with a passion for property management and a drive to lead a growing company toward its next chapter, we’d love to hear from you.

Apply today and help us elevate the Capstone experience for our clients, residents, and team.

Details

Location: PHOENIX, AZ
Employment Type: Full‑Time
Skill Level: Director

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