Multifamily Director of Operations

ADP, Inc.; Phoenix (AZ); On-site; USD 135,000 - 145,000; Full time

Job summary

PEM is seeking a Multifamily Director of Operations in Phoenix, AZ to lead cross‑functional teams across property management, leasing, maintenance, and customer service. You will develop and implement enterprise-wide operational strategies, manage budgeting and forecasting, and drive cost controls to maximize profitability and compliance across all units.

The role requires strategic leadership, strong financial acumen, and a track record of managing large teams in real estate operations.

Qualifications

• Bachelor's degree in Business Administration, Real Estate, Finance, or a related field.
• Minimum of 7 years of progressive experience in operations management within real estate, rental, or leasing industries.
• Strong financial acumen with budgeting, forecasting, and financial analysis.
• Comprehensive knowledge of real estate industry regulations and compliance.

Responsibilities

• Lead and manage daily operations across multiple departments including property management, leasing, maintenance, and customer service to ensure seamless business performance.
• Develop and implement operational strategies, policies, and procedures that improve efficiency, reduce costs, and enhance service quality.
• Oversee budgeting, financial reporting, and resource allocation to meet organizational financial targets and operational goals.
• Collaborate with executive leadership to align operational objectives with company vision and market demands.
• Monitor compliance with industry regulations, safety standards, and company policies to mitigate risks and uphold legal requirements.
• Drive continuous improvement initiatives by analyzing operational data, identifying bottlenecks, and implementing innovative solutions.
• Manage vendor relationships and negotiate contracts to optimize service delivery and cost-effectiveness.
• Lead, mentor, and develop a high-performing operations team to foster a culture of accountability, collaboration, and professional growth.

Skills

Leadership

Strategic planning

Financial analysis

Cross-functional collaboration

Compliance knowledge

Education

Bachelor's degree in Business Administration, Real Estate, Finance, or related field

MBA or related advanced degree

Tools

ERP systems

Property management software

Job description

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Multifamily Director of Operations

Full Time Phoenix, AZ, US

2 days ago Requisition ID: 1359

Salary Range: $135,000.00 To $145,000.00 Annually

About Company:

Joining PEM means becoming part of a dynamic team that sets the benchmark for excellence in property management. Whether you’re looking to grow in your career or contribute to thriving communities, PEM offers opportunities to work alongside industry leaders committed to service and success. Our supportive environment encourages professional development and rewards dedication, ensuring every team member plays a vital role in our continued success. If you’re passionate about making a difference and delivering exceptional service, PEM is the place to build a rewarding career in property management.

About the Role:

The Director of Operations in the real estate and rental leasing industry is responsible for overseeing and optimizing the daily operational functions to ensure efficiency, profitability, and compliance across all business units. This role requires strategic leadership to develop and implement operational policies, manage resources effectively, and drive continuous improvement initiatives that align with the company’s long-term goals. The Director will collaborate closely with senior management, sales, marketing, and property management teams to streamline processes and enhance customer satisfaction. They will also be accountable for financial oversight, including budgeting, forecasting, and cost control, to maximize operational performance. Ultimately, this position plays a critical role in sustaining business growth and maintaining a competitive edge in the dynamic real estate market within the United States.

Minimum Qualifications:

• Bachelor’s degree in Business Administration, Real Estate, Finance, or a related field.
• Minimum of 7 years of progressive experience in operations management within the real estate, rental, or leasing industry.
• Proven track record of managing large teams and complex operational functions.
• Strong financial acumen with experience in budgeting, forecasting, and financial analysis.
• Comprehensive knowledge of real estate industry regulations, compliance standards, and best practices.

Preferred Qualifications:

• Master’s degree in Business Administration (MBA) or related advanced degree.
• Experience with property management software and enterprise resource planning (ERP) systems.
• Professional certifications such as Certified Property Manager (CPM) or Real Property Administrator (RPA).
• Demonstrated success in leading digital transformation or process automation initiatives.
• Experience working in a multi-state operational environment within the United States.

Responsibilities:

• Lead and manage daily operations across multiple departments including property management, leasing, maintenance, and customer service to ensure seamless business performance.
• Develop and implement operational strategies, policies, and procedures that improve efficiency, reduce costs, and enhance service quality.
• Oversee budgeting, financial reporting, and resource allocation to meet organizational financial targets and operational goals.
• Collaborate with executive leadership to align operational objectives with company vision and market demands.
• Monitor compliance with industry regulations, safety standards, and company policies to mitigate risks and uphold legal requirements.
• Drive continuous improvement initiatives by analyzing operational data, identifying bottlenecks, and implementing innovative solutions.
• Manage vendor relationships and negotiate contracts to optimize service delivery and cost-effectiveness.
• Lead, mentor, and develop a high-performing operations team to foster a culture of accountability, collaboration, and professional growth.

Skills:

The Director of Operations will utilize leadership and strategic planning skills daily to guide cross-functional teams and align operational activities with business objectives. Financial management skills are essential for analyzing budgets, controlling costs, and ensuring profitability. Strong communication and interpersonal skills enable effective collaboration with internal teams, external partners, and stakeholders. Problem-solving and analytical skills are applied to identify operational inefficiencies and implement data-driven improvements. Additionally, proficiency with industry-specific software and technology supports streamlined workflows and enhances decision‑making processes.