Multifamily Maintenance Supervisor - Resident Experience Lead

BrightHaven; Fort Myers (FL); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Health benefits

Dental & vision insurance

401(k)

Personal time off

Paid holidays

Professional development

Job summary

Avanath is hiring an on-site Maintenance Supervisor to lead maintenance staff, coordinate work orders, and ensure high-quality service for residents. The role emphasizes safety, regulatory compliance, and cost-conscious operations across plumbing, HVAC, electrical, and carpentry tasks.

The ideal candidate has 3+ years in multifamily maintenance with a year of supervision, holds HVAC and/or CPO certifications, and can manage on-call and weekend shifts. Valid driver’s license required.

Qualifications

• At least 3 years of multifamily property maintenance experience.
• One year of supervisory experience required.
• Expertise in plumbing, HVAC, appliance repair, electrical, and carpentry work is required.
• HVAC and CPO certifications are highly desired.
• Valid Driver’s License.
• Very strong organizational skills and ability to handle multiple priorities.
• Solid interpersonal and customer service skills.
• Must be available for on-call and weekend work.

Responsibilities

• Demonstrates customer service skills by treating residents and others with respect, answering questions from the team and residents, responding sensitively to complaints about maintenance services, and assigning work orders with efficiency and urgency.
• Projects a favorable image of the community to achieve property objectives and public recognition.
• Ensure consistency, follow-up, and follow-through in dealing with residents on all matters.
• Enforce policies of the community that are delegated by Community Manager.
• Assists and completes work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements.
• Coordinate, schedule, and respond to resident/management requests and work orders.
• Ensure all repairs and replacements are necessary for community common areas and units.
• Supports cost-cutting and expense control programs by fixing rather than replacing parts, when possible, not being wasteful with materials and supplies, and practicing the correct use of tools and equipment.
• Inspect grounds, building, and other community features daily to identify, minimize, and correct hazardous property conditions or liability concerns.
• Manage and order maintenance supplies inventory while adhering to budget guidelines set by Community Manager and Building Services.
• Maintain a preventative maintenance program that extends the life of the community while minimizing future repairs.
• Maintain a well-organized and properly stocked maintenance shop while adhering to safety standards and OSHA guidelines.
• Maintain hazard communications program; teach and promote safe work practices.
• Manage unit inspections.
• Responsible for key control of the community.
• Maintain accurate records regarding service requests, EPA/OSHA standards, preventative maintenance, apartment make-ready status, work in progress, etc.
• Manage and participate in on-call emergencies in the community.
• Plan for and utilize property resources, equipment, and supplies economically by obtaining bids/pricing from vendors, suppliers, and contractors.
• Give direction to and monitor maintenance, construction, and rehabilitation activities to ensure quality and expediency.
• Challenge all team members to achieve higher levels of performance by establishing and communicating immediate and long-term goals.
• Develops standards for the cleanliness and overall appearance of the community’s grounds, amenities, building exteriors, market-ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community and Avanath standards.
• Under the direction of Community Manager, supervises, trains, and schedules maintenance activities for maintenance staff.
• Monitor work progress of each maintenance staff on a daily basis; provide immediate assistance and instruction if needed.
• Provide input to the Community Manager regarding employee performance evaluations.
• Conducts and/or attends regularly scheduled Avanath safety meetings, ensures all MSDS sheets are current and readily accessible, and keeps up to date on all OSHA and other safety-related laws and requirements to ensure community compliance.

Skills

Supervisory experience

Plumbing

HVAC

Electrical

Carpentry

Customer service

Organizational skills

On-call readiness

Tools

HVAC certifications

CPO certifications

Job description

Avanath is hiring an on-site Maintenance Supervisor to lead maintenance staff, coordinate work orders, and ensure high-quality service for residents. The role emphasizes safety, regulatory compliance, and cost-conscious operations across plumbing, HVAC, electrical, and carpentry tasks.

The ideal candidate has 3+ years in multifamily maintenance with a year of supervision, holds HVAC and/or CPO certifications, and can manage on-call and weekend shifts. Valid driver’s license required.