Multifamily Maintenance Leader: Service Manager

Cortland; Atlanta (GA); On-site; USD 70,000 - 95,000; Full time

Job summary

Cortland is seeking a Service Manager to lead our maintenance team at a premier multifamily community in Atlanta. You will oversee all maintenance operations, guide preventative programs, manage workflow and staffing, and ensure timely, high-quality service that supports resident satisfaction and asset preservation.

The ideal candidate has 3–5+ years in maintenance leadership, with strong technical expertise in electrical, plumbing, HVAC, and related systems, plus EPA and CPO certifications and

Qualifications

• 3–5+ years of experience in maintenance, including carpentry, plumbing, electrical, and HVAC; Multifamily experience preferred.
• High school diploma or equivalent required; technical training or college coursework preferred.
• Leadership skills with the ability to train, mentor, and manage a maintenance team.
• Universal EPA and CPO certifications are required.
• Valid Class E driver's license.
• Knowledge of applicable laws and regulations including EPA, OSHA, ADA, and Fair Housing.
• Ability to read and interpret maintenance instructions, technical manuals, and equipment documentation.
• Strong customer-service and communication skills.
• Ability to work evenings, weekends, and participate in on-call rotations as needed.
• Physical ability to perform maintenance tasks including lifting, climbing, and working indoors/outdoors.

Responsibilities

• Diagnose and resolve complex maintenance issues across electrical, plumbing, HVAC, appliance, structural, lighting, and security systems.
• Ensure the community operates efficiently by proactively identifying areas needing repair or improvement.
• Guide the team in anticipating and preventing resident issues through consistent upkeep and early problem detection.
• Serve as the primary point of contact for creating a safe, reliable, and worry-free living environment.
• Support a team of maintenance technicians, ensuring timely, high-quality completion of routine maintenance and repairs.
• Provide training, guidance, and mentorship, encouraging adherence to safety protocols and company standards.
• Assign and prioritize daily tasks, inspect completed work, and step into complete hands-on repairs when necessary.
• Promote a strong safety culture with continuous attention to hazards, preventative actions, and compliance.
• Help manage the on-call rotation and provide support during emergency situations.
• Oversee service request management, preventive maintenance schedules, and maintenance records.
• Track, manage, and allocate the maintenance budget, ensuring efficient use of resources.
• Maintain supply and parts inventory to support timely completion of work orders.
• Coordinate with outside vendors, ensuring timely, quality service and adherence to scope and budget.
• Fearlessly lead a team of technicians as they perform routine preventive maintenance and repairs.
• Share wisdom and insights with the team, prioritize tasks, ensure protocol, and motivate beyond the call of duty.
• Oversee and inspect your team's work, and sometimes perform the tasks yourself.
• Make sure your team is constantly on the lookout for areas of concern, using our 'safety first' motto.
• Keep track of a crazy number of details without feeling overwhelmed.
• Act as the gatekeeper of maintenance information—tracking and assigning everything from resident service requests to preventive maintenance records.
• Manage to keep the service vendors, maintenance budget, and supplies inventory on track.

Skills

Maintenance leadership

Team management

Preventive maintenance

Electrical

Plumbing

HVAC

Safety protocols

Customer service

Education

High school diploma

Job description

Cortland is seeking a Service Manager to lead our maintenance team at a premier multifamily community in Atlanta. You will oversee all maintenance operations, guide preventative programs, manage workflow and staffing, and ensure timely, high-quality service that supports resident satisfaction and asset preservation.

The ideal candidate has 3–5+ years in maintenance leadership, with strong technical expertise in electrical, plumbing, HVAC, and related systems, plus EPA and CPO certifications and