Multifamily Leasing & Customer Experience Specialist

Harbor Group; Virginia Beach (VA); Sur place; USD 38 000 - 52 000; Plein temps

Résumé du poste

Harbor Group is seeking a Leasing Specialist in Virginia Beach to drive occupancy and resident satisfaction. You will greet prospects, conduct tours, process applications, coordinate marketing, and support the Property Manager in daily operations to ensure a positive living experience and strong financial performance.

The role requires strong communication, organization, and basic MS Office and property management software skills, with weekend availability a possibility.

Qualifications

• High School Diploma or equivalent.
• Minimum one year of leasing, sales, or customer service experience.
• Proficient with Microsoft Office; property management software experience required.
• Experience utilizing social media (Facebook, Instagram, etc.) is preferred.
• Strong organizational and communication skills with the ability to manage multiple tasks.
• Customer-service oriented; able to interact professionally with residents and vendors.
• Flexibility to work weekends if required by the property.
• Valid driver’s license required.

Responsabilités

• Greet prospective residents, conduct property tours, and showcase available apartments and amenities.
• Qualify leads, process rental applications, run background and credit checks, and prepare lease documents.
• Ensure units are move-in ready by inspecting them before occupancy and coordinating with maintenance.
• Execute lease agreements and move-in packages, ensuring a smooth onboarding process.
• Design and implement marketing plans to generate traffic and maintain occupancy.
• Promote the community via digital platforms and email campaigns.
• Coordinate resident referral programs and employer outreach.
• Maintain up-to-date knowledge of market conditions and rental trends.
• Support resident retention with excellent customer service and timely responses.
• Conduct follow-up communication with prospects and new residents to ensure satisfaction.
• Participate in lease renewal processes and finalize extensions.
• Maintain records of interactions using property management software.

Connaissances

Customer service

Sales

Communication

Time management

Formation

High School Diploma

Outils

Yardi

OneSite

Microsoft Office

Description du poste

Harbor Group is seeking a Leasing Specialist in Virginia Beach to drive occupancy and resident satisfaction. You will greet prospects, conduct tours, process applications, coordinate marketing, and support the Property Manager in daily operations to ensure a positive living experience and strong financial performance.

The role requires strong communication, organization, and basic MS Office and property management software skills, with weekend availability a possibility.