Remote Customer Support Agent: Multichannel Impact

Almost Heaven Saunas; Grand Rapids (MI); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Short/long term disability

Paid Holidays

Life Insurance

Job summary

Harvia is seeking a Customer Support Agent to provide professional, responsive assistance via phone, email, and live chat. You will be a key contact for product questions, order help, and issue resolution, coordinating with internal teams to ensure accurate information and timely follow-up.

The ideal candidate communicates clearly, solves problems efficiently, learns product details quickly, and maintains a positive, empathetic customer experience across channels.

Qualifications

• Minimum 1 year of customer service, call center, or support experience.
• Excellent verbal and written communication skills with strong active listening and problem solving.
• Comfortable handling multiple channels (phone, email, chat) while remaining calm and professional.
• Strong computer skills; ability to learn new software quickly; experience with CRM or ticketing systems is a plus.
• Ability to multitask with accuracy and good time management.
• Bilingual communication skills are a plus; high school diploma required.

Responsibilities

• Answer and manage inbound customer phone calls, emails, and live chat inquiries.
• Meet performance metrics, service-level expectations, and quality standards while maintaining customer satisfaction.
• Make outbound calls for follow-ups, updates, confirmations, and inquiries.
• Provide accurate solutions to troubleshoot issues and determine next steps.

Skills

Customer service

Communication

Active listening

Multitasking

CRM software

Problem solving

Bilingual (nice to have)

Education

High school diploma

Tools

CRM

Ticketing system

Customer support software

Job description

Harvia is seeking a Customer Support Agent to provide professional, responsive assistance via phone, email, and live chat. You will be a key contact for product questions, order help, and issue resolution, coordinating with internal teams to ensure accurate information and timely follow-up.

The ideal candidate communicates clearly, solves problems efficiently, learns product details quickly, and maintains a positive, empathetic customer experience across channels.