Customer Support Specialist: Quick, Empathetic Help

Harvia-Us,-Inc.; Holland (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Harvia is seeking a Customer Support Agent to deliver professional, responsive help across phone, email, and chat. You will be the primary contact for product support, orders, and issue resolution, collaborating with internal teams to ensure accurate information and timely follow-up.

The ideal candidate is a strong communicator and problem solver who can manage multiple tasks, learn technical product details, and own customer needs from start to finish.

Qualifications

• Minimum 1 year of customer service, call center, or support experience.
• Strong verbal and written communication with active listening.
• Ability to manage multiple channels (phone, email, chat) calmly.
• Proficient computer skills and quick learner of software/systems.
• Must be able to work independently and take ownership of issues.

Responsibilities

• Answer inbound inquiries via phone, email, and chat in a professional manner.
• Meet performance metrics, service level expectations, and quality standards.
• Make outbound calls for follow-ups, updates, and confirmations.
• Provide accurate solutions, troubleshoot, and determine next steps.
• Document interactions and resolutions in the CRM accurately.
• Escalate complex issues and follow up until resolution.

Skills

Customer service

Communication skills

Active listening

Multitasking

CRM experience

Time management

Independent worker

Bilingual

Education

High school diploma

Tools

CRM software

Ticketing system

Job description

Harvia is seeking a Customer Support Agent to deliver professional, responsive help across phone, email, and chat. You will be the primary contact for product support, orders, and issue resolution, collaborating with internal teams to ensure accurate information and timely follow-up.

The ideal candidate is a strong communicator and problem solver who can manage multiple tasks, learn technical product details, and own customer needs from start to finish.