Multichannel Member Support Specialist (Onsite)

SmithRx; Lehi (UT); On-site; USD 23,866 - 33,992; Full time

Benefits offered by this job

Competitive pay

Wellness benefits (Medical, Pharmacy,

Dental

Vision

Life and AD&D Insurance

12 Paid Holidays

Paid Parental Leave

401(k) Retirement Savings Program

Disability insurance

EAP

Kitchen in office

Professional development

Job summary

SmithRx, a health-tech company, is seeking dedicated call center professionals for our Lehi, Utah-based team. You will handle member calls, educate on pharmacy benefits, and resolve issues with a patient-first approach.

The role starts with a 9-week onsite training in Lehi, with 8:00 am–4:30 pm Central Time; then shifts to assigned hours, Monday–Friday with some weekends/holidays. Hybrid options may apply after training based on performance.

Qualifications

• 2+ years of call center experience is required.
• Must be located local to Plano, TX office; onsite work required; hybrid/work-from-home rotation available based on performance.
• Proficiency in Windows, MS Office, and G-Suite is required.
• HS Diploma, GED, or equivalent.
• Active listening and empathetic communication are essential.
• Ability to multitask in a fast-paced environment.
• Prior experience with Salesforce Service Cloud, Talkdesk, or other CRM tools is preferred.
• Prior experience with benefits, employer benefits, insurance, prescriptions, or medical billing is preferred.
• Prior experience resolving complex issues within a call center is preferred.

Responsibilities

• Answer inbound calls and make outbound calls to members, physicians, and pharmacies while delivering a world-class member experience.
• Follow-up, resolve, and document issues; route inquiries to appropriate departments and conduct routine research as needed.
• Educate members about their pharmacy benefits.
• Aim for one-call resolution by becoming an expert in Pharmacy Benefits Management.
• Maintain a patient-centric mindset and a high sense of urgency to resolve member requests.
• Handle highly sensitive information in compliance with HIPAA and protect PPI.

Skills

Call center experience

Active listening

Empathy

Excellent verbal and written沟通 skills

Education

HS Diploma or GED

Tools

Salesforce Service Cloud

Talkdesk

CRM tools

Windows

MS Office

G-Suite

Job description

SmithRx, a health-tech company, is seeking dedicated call center professionals for our Lehi, Utah-based team. You will handle member calls, educate on pharmacy benefits, and resolve issues with a patient-first approach.

The role starts with a 9-week onsite training in Lehi, with 8:00 am–4:30 pm Central Time; then shifts to assigned hours, Monday–Friday with some weekends/holidays. Hybrid options may apply after training based on performance.