Seasonal Health-Access Call Center Specialist

SmithRx; Lehi (UT); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Wellness benefits

Paid time off

Paid holidays

Parental leave

401(k)

Job summary

SmithRx is seeking motivated individuals for a call center role in Lehi, UT. The position requires 2+ years of call center experience, strong communication, and empathy to deliver exceptional member service.

New hires will undergo a 9-week onsite training at the Lehi office, 7:00 am–3:30 pm MT, with attendance required. After training, shifts rotate with weekday, weekend, and holiday coverage to ensure member access to pharmacy benefits.

Qualifications

• 2+ years in a call center environment is required.
• Local to Lehi, UT; onsite work required with hybrid option.
• Proficiency in Windows, MS Office, and G-Suite.
• HS Diploma, GED, or equivalent.
• Excellent verbal and written communication with empathy.
• Experience with Salesforce or Talkdesk preferred.

Responsibilities

• Answer inbound calls and make outbound calls to members, physicians, and pharmacies while delivering a world-class member experience.
• Follow-up, resolve, and document issues related to member interaction.
• Educate members about their pharmacy benefits.
• Aim for one-call resolution and become an expert in PBM.
• Demonstrate patient-centric mindset and urgency to resolve requests.
• Handle highly sensitive information in a HIPAA-compliant manner.

Skills

Call center experience

Active listening

Empathy

Multitasking

Communication skills

Education

HS Diploma or GED

Tools

Salesforce Service Cloud

Talkdesk

MS Office

G-Suite

Windows OS

Job description

SmithRx is seeking motivated individuals for a call center role in Lehi, UT. The position requires 2+ years of call center experience, strong communication, and empathy to deliver exceptional member service.

New hires will undergo a 9-week onsite training at the Lehi office, 7:00 am–3:30 pm MT, with attendance required. After training, shifts rotate with weekday, weekend, and holiday coverage to ensure member access to pharmacy benefits.