Parent Support Specialist I (Fully Remote)

OpenEd; United States; Remote; USD 25,000 - 36,000; Full time

Job summary

OpenEd is seeking a customer support teammate to assist families across the country, via phone, email, chat, text, and social media. You will triage requests, guide families in building education schedules, and document interactions to ensure smooth support.

Join a mission-driven team focused on transparency, learning, and family empowerment. OpenEd emphasizes exceptional service, collaboration, and a commitment to helping families succeed in their educational journey, with flexible hours

Qualifications

• Extremely detail-oriented, kind, and highly organized with a patient disposition.
• Exceptional communication skills; comfortable engaging directly with families.
• Familiar with Google products and flexible for Pacific Time business hours.

Responsibilities

• Support parents via phone, text, email, chat, video, and social media.
• Triage and respond to parent requests using the help ticketing system.
• Advise parents on building education schedules and document interactions.

Skills

Communication

Customer service

Organization

Patience

Google products familiarity

Job description

• Provide exceptional support to OpenEd families through every step of the program.
• Act swiftly and transparently to resolve concerns, prioritizing families.

What You'll Do:

• Support parents via phone, text, email, chat, video, and social media.
• Triage and respond to parent requests using the help ticketing system.
• Advise parents on building education schedules and document interactions.

About You:

• Extremely detail-oriented, kind, and highly organized with a patient disposition.
• Exceptional communication skills; comfortable engaging directly with families.
• Familiar with Google products; flexible during Pacific Time business hours.

OpenEd

OpenEd provides customized, world-class education and resources to over 100,000 students, empowering families across the country. With an eNPS of 79, the company ranks in the top .1% of technology companies and values customer focus, transparency, and continuous learning.