Customer Care Specialist - Inbound/Outbound Calls

Veolia North America, LLC; Teaneck Township (NJ); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement plan

Tuition reimbursement

Job summary

Veolia North America, LLC in Teaneck, NJ is seeking a Customer Service Representative to handle inbound/outbound calls, emails, and chats related to billing and account inquiries. The role requires updating accounts, processing meter readings, and maintaining professional customer interactions.

The ideal candidate will multitask in a fast-paced environment, possess strong verbal and written communication skills, and support colleagues with system operations and documentation as needed.

Qualifications

• High School Diploma or GED required.
• Must multitask and handle multiple inquiries.
• Call center environment experience is required/preferred.

Responsibilities

• Handle inbound and outbound calls, and web chats/emails regarding billing and related issues.
• Update and amend customer accounts, including consumption and revenue adjustments.
• Record meter readings provided by customers.
• Maintain professional interactions with customers and internal teams.
• Operate company systems and tools; assist teammates as needed.

Skills

Multitasking

Call center experience

Verbal communication

Written communication

Auditory acuity

Problem solving

Time management

Education

High School Diploma/GED

Job description

Veolia North America, LLC in Teaneck, NJ is seeking a Customer Service Representative to handle inbound/outbound calls, emails, and chats related to billing and account inquiries. The role requires updating accounts, processing meter readings, and maintaining professional customer interactions.

The ideal candidate will multitask in a fast-paced environment, possess strong verbal and written communication skills, and support colleagues with system operations and documentation as needed.