Multichannel Customer Support Specialist

Tennova Medical Group - Greater Knoxville; Knoxville (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

A prominent medical group in Knoxville, Tennessee is seeking a Customer Service Representative responsible for managing customer inquiries and delivering a positive service experience. This role requires strong problem-solving skills and attention to detail to ensure timely resolutions across multiple communication channels. Ideal candidates will have 1-2 years of customer service experience and skills in various software platforms, while exhibiting professionalism and empathy in interactions with customers.

Qualifications

• 1-2 years of experience in customer service or a call center environment is required.
• Strong written and verbal communication skills are essential.
• Ability to handle high call volumes effectively.

Responsibilities

• Respond to customer inquiries through various channels, ensuring professionalism.
• Research and resolve customer complaints efficiently.
• Collaborate with internal teams to handle complex customer issues.

Skills

Communication skills

Problem-solving skills

Customer service software proficiency

Attention to detail

Multi-tasking ability

Education

Associate Degree or coursework in Business or Communications

Tools

Google Suite

ServiceNow

Microsoft Office

Job description

A prominent medical group in Knoxville, Tennessee is seeking a Customer Service Representative responsible for managing customer inquiries and delivering a positive service experience. This role requires strong problem-solving skills and attention to detail to ensure timely resolutions across multiple communication channels. Ideal candidates will have 1-2 years of customer service experience and skills in various software platforms, while exhibiting professionalism and empathy in interactions with customers.