Multichannel Customer Service Pro

Tennova Medical Group - Greater Knoxville; Knoxville (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Full benefits package

PTO & illness benefits

401(k) with company match

Career development

Licensure/certification reimbursement

Student loan assistance

Rewards & recognition

Collaborative culture

Pet/identity/legal insurance options

Job summary

The Tennova Medical Group - Greater Knoxville Customer Service Representative handles inquiries across phone, email, chat and in-person interactions, delivering a positive service experience and timely issue resolution.

Qualifications include an Associate degree or coursework in Business or Communications, 1–2 years in customer service, and proficiency with Google Suite, ServiceNow, and CRM systems. The role offers a supportive team and regular hours.

Qualifications

• Associate degree or coursework in Business, Communications, or related field.
• 1-2 years of customer service, call center, or administrative support required.
• Strong verbal and written communication skills.
• Experience with ticketing systems and CRM is preferred.
• Ability to work across multiple channels.

Responsibilities

• Responds to customer inquiries via phone, email, live chat, and in writing, ensuring courteous interactions.
• Records and documents all interactions and creates service cases.
• Demonstrates empathy and active listening to resolve concerns.
• Resolves billing issues and service-related concerns per policy.
• Keeps customer records up-to-date with complete documentation.

Skills

Communication skills

Multi-tasking

Problem solving

Professionalism

Attention to detail

Team collaboration

Verbal & written skills

Customer service mindset

Adaptability

Education

Associate Degree in Business or Communications

Relevant coursework

Tools

Google Suite

ServiceNow

CRM systems

Microsoft Office

ERP familiarity

Ticketing platform

Job description

The Tennova Medical Group - Greater Knoxville Customer Service Representative handles inquiries across phone, email, chat and in-person interactions, delivering a positive service experience and timely issue resolution.

Qualifications include an Associate degree or coursework in Business or Communications, 1–2 years in customer service, and proficiency with Google Suite, ServiceNow, and CRM systems. The role offers a supportive team and regular hours.