Urology Customer Support Specialist

Tennova Medical Group - Greater Knoxville; Powell (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

Tennova Medical Group - Greater Knoxville is looking for a Customer Service Representative to manage customer inquiries and provide solutions through various communication channels. This role demands problem-solving abilities, professionalism, and the capacity to handle high volumes of calls. The ideal candidate should have 1-2 years of experience in customer service or administrative support and possess strong communication skills. Responsibilities include responding to inquiries, resolving issues, and maintaining customer records, ensuring a positive service experience.

Qualifications

• 1-2 years of experience in customer service or call center.
• Preferred background in Business or Communications.
• Willingness to learn enterprise resource planning (ERP) systems.

Responsibilities

• Respond to customer inquiries via phone, email, chat, and in-person.
• Handle inbound calls and create service cases.
• Research and resolve customer complaints and billing issues.
• Maintain customer records and ensure documentation is complete.
• Collaborate with internal departments to resolve complex issues.
• Meet productivity and service quality standards.

Skills

Strong verbal and written communication skills

Problem-solving skills

Ability to handle high call volumes

Attention to detail

Education

Associate Degree or coursework in Business or Communications

Tools

Google Suite

ServiceNow

Microsoft Office applications

Job description

Tennova Medical Group - Greater Knoxville is looking for a Customer Service Representative to manage customer inquiries and provide solutions through various communication channels. This role demands problem-solving abilities, professionalism, and the capacity to handle high volumes of calls. The ideal candidate should have 1-2 years of experience in customer service or administrative support and possess strong communication skills. Responsibilities include responding to inquiries, resolving issues, and maintaining customer records, ensuring a positive service experience.