Multi-Channel Customer Support Specialist

Tennova Medical Group - Greater Knoxville; Powell (TN); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) with company match

PTO and extended illness benefits

Career development opportunities

Licensure reimbursement

Student loan assistance

Rewards programs

Job summary

Tennova Medical Group - Greater Knoxville is seeking a Customer Service Representative to handle inquiries across phone, email, chat, and in-person channels. You will resolve issues, document interactions, and ensure high service standards in a fast-paced environment.

The role requires 1–2 years in customer service, with an associate degree or coursework in business/communications preferred. A supportive team and growth opportunities are offered.

Qualifications

• Associate degree or coursework preferred in business, communications, or related field.
• 1-2 years of customer service, call center, or administrative support experience required.

Responsibilities

• Responds to inquiries via phone, email, live chat, and written correspondence in a courteous, professional manner.
• Handles inbound calls from internal and external customers, creating service cases and documenting interactions.
• Demonstrates empathy and active listening to understand concerns and provide resolutions.
• Resolves complaints, billing issues, and service concerns per policies and procedures.
• Maintains accurate customer records and case notes in the system.
• Collaborates with internal departments to resolve complex issues and ensure a smooth experience.
• Provides timely solutions and follows up to ensure customer satisfaction.
• Maintains productivity and service quality standards through efficient handling of interactions.

Skills

Excellent communication

Multi-tasking

Problem solving

Data entry accuracy

Education

Associate degree or coursework in Business/Communications or related field

Tools

ServiceNow

Google Workspace

CRM software

Microsoft Office

Job description

Tennova Medical Group - Greater Knoxville is seeking a Customer Service Representative to handle inquiries across phone, email, chat, and in-person channels. You will resolve issues, document interactions, and ensure high service standards in a fast-paced environment.

The role requires 1–2 years in customer service, with an associate degree or coursework in business/communications preferred. A supportive team and growth opportunities are offered.