Customer Care Specialist - Multichannel Support Pro

Sage-Surfaces; Conroe (TX); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Comprehensive benefits package

Health insurance

Dental and vision coverage

Paid time off and holidays

Retirement plan with company match

Professional development opportunities

Job summary

Sage-Surfaces in Conroe, TX is seeking a Customer Care Rep to be the first point of contact for customers across phone, email, chat, and social media. You will resolve inquiries, maintain CRM records, and collaborate with other teams to meet customer needs.

The role requires 1+ year of customer service experience, strong communication, and flexibility to work evenings and weekends. Benefits include health, dental, vision, PTO, holidays, retirement plan, and development opportunities.

Qualifications

• High school diploma or equivalent.
• 1+ years of customer service or support experience.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities.
• Proficiency with CRM software and Microsoft Office Suite.
• Ability to multitask and manage time effectively.
• Empathy and patience when working with customers.
• Willingness to work flexible hours, including evenings and weekends when needed.

Responsibilities

• Serve as the first point of contact for customers via phone, email, chat, and social media.
• Respond to inquiries and resolve issues in a timely and professional manner.
• Maintain detailed records of customer interactions in the CRM system.
• Provide accurate information about products and services.
• Collaborate with other departments to address customer needs.
• Gather feedback to support service improvements and participate in ongoing training.

Skills

Communication skills

Customer service

Problem solving

Time management

Education

High school diploma or equivalent

Associate degree or higher

Tools

CRM software

Microsoft Office

Job description

Sage-Surfaces in Conroe, TX is seeking a Customer Care Rep to be the first point of contact for customers across phone, email, chat, and social media. You will resolve inquiries, maintain CRM records, and collaborate with other teams to meet customer needs.

The role requires 1+ year of customer service experience, strong communication, and flexibility to work evenings and weekends. Benefits include health, dental, vision, PTO, holidays, retirement plan, and development opportunities.