Customer Care Specialist - Problem Solver & Listener

Burjline Builders; Nashville (TN); On-site; USD 35,000 - 50,000; Full time

Job summary

Burjline Builders seeks a polite, professional call center representative to work closely with our team to provide outstanding service by answering questions, handling complaints, and troubleshooting problems with our products and services.

The role may involve a high volume of inbound or outbound calls, and requires active listening, accuracy, and the ability to create a positive experience for each caller.

Qualifications

• Customer-focused, detail oriented, and efficient.
• Polite, reliable, knowledgeable, and adaptable.

Responsibilities

• Answering or making calls to learn about and address client needs and issues with products or services.
• Responding clearly and efficiently, explaining solutions and ensuring clients feel supported.
• Active listening to confirm information and diffuse upset callers.
• Building trusting relationships with clients and teammates based on reliability.
• Using software, databases, scripts, and tools as needed.
• Striving to meet call center metrics while delivering excellent service.
• Taking part in training and other learning opportunities to expand knowledge of company and position.
• Adhering to all company policies and procedures.

Skills

Customer service

Active listening

Communication

Adaptability

Job description

Burjline Builders seeks a polite, professional call center representative to work closely with our team to provide outstanding service by answering questions, handling complaints, and troubleshooting problems with our products and services.

The role may involve a high volume of inbound or outbound calls, and requires active listening, accuracy, and the ability to create a positive experience for each caller.