Multichannel Customer Support Specialist

JJ Web Services and More LLC; Indiana (PA); On-site; USD 38,000 - 46,000; Full time

Job summary

JJ Web Services and More LLC is seeking a Customer Service Representative to handle inquiries via phone, text, and Facebook messages. You will document interactions and collaborate with teams to resolve issues while maintaining a friendly, professional tone.

The role emphasizes product knowledge, prompt responses, and delivering excellent customer experiences across multiple platforms.

Qualifications

• Excellent verbal and written communication skills.
• Customer-focused mindset with a passion for satisfaction.
• Ability to multitask across phone, text, and social media channels.
• Strong problem-solving and critical-thinking abilities.

Responsibilities

• Handle inquiries via phone, text, and Facebook messages.
• Record interactions accurately in the service database.
• Provide timely, accurate information and resolutions to issues.
• Maintain consistent, professional tone across channels.

Skills

Multichannel comms

Active listening

Written communication

Customer-centric

Problem solving

Adaptability

Collaboration

Job description

JJ Web Services and More LLC is seeking a Customer Service Representative to handle inquiries via phone, text, and Facebook messages. You will document interactions and collaborate with teams to resolve issues while maintaining a friendly, professional tone.

The role emphasizes product knowledge, prompt responses, and delivering excellent customer experiences across multiple platforms.