Multichannel Customer Specialist - Quotes, Orders & Support

SGS Consulting; Austin (TX); On-site; USD 38,000 - 46,000; Full time

Job summary

SGS Consulting in Austin, TX seeks a customer service specialist to handle inquiries across channels, quote parts and pumps, and process orders in the ERP-LX system. You will update logs, assist with warranty claims, and keep customers informed with proactive communication.

The role supports sales teams, ensures ISO9001 procedures are followed, and contributes to export compliance tasks. A 1–3 year track record and SAP familiarity are preferred.

Qualifications

• 1-3 years of customer service experience, ideally in a Contact Center environment.
• Familiarity with multi-channel support (phone, chat, email, SMS) required.
• Experience with SAP strongly preferred.
• Strong communication and problem-solving skills.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• High school diploma required; Associate's degree or some college coursework preferred.

Responsibilities

• Serve as the first point of contact for customers, handling inquiries across multiple communication channels.
• Provide accurate part, pump, and motor price quotes.
• Process customer orders and change requests in the ERP-LX Order Entry system.
• Maintain and update the Quote Log and Production Order Log Tracking Database.
• Assist with warranty claim processing and credit/no-charge requests.
• Provide order status updates and prepare customer communication folders.
• Support Sales teams with customer-related activities.
• Ensure compliance with ISO9001 Customer Service procedures.
• Perform tasks related to export compliance.
• Handle other duties as assigned by the Customer Service Manager.

Skills

Customer service

Multi-channel support

Communication skills

Problem solving

Education

High school diploma

Associate's degree or some college coursework

Tools

ERP-LX Order Entry system

SAP

Microsoft Office

Job description

SGS Consulting in Austin, TX seeks a customer service specialist to handle inquiries across channels, quote parts and pumps, and process orders in the ERP-LX system. You will update logs, assist with warranty claims, and keep customers informed with proactive communication.

The role supports sales teams, ensures ISO9001 procedures are followed, and contributes to export compliance tasks. A 1–3 year track record and SAP familiarity are preferred.