Customer Service & Order Management Specialist

SGS Consulting; Philadelphia (Philadelphia County); On-site; USD 42,000 - 60,000; Full time

Job summary

SGS Consulting is seeking an entry-level to mid-level Customer Service / Order Management professional in the United States. You will be the first point of contact for customers, handle quotes, orders, and billing tasks, and support cross-team collaboration across departments.

This role requires a High School Diploma and 1+ year of related experience, plus familiarity with ERP systems and ISO9001 procedures.

Qualifications

• High School Diploma required.
• 1+ years in order management, customer service, or account management.
• Data entry and SAP experience.
• Experience with billing and quoting tasks.

Responsibilities

• Perform Customer Service Support functions as the first point of contact with the customer.
• Adhere to ISO9001 Customer Service Procedures and Work Instructions.
• Maintain Quote Log and Production Order Log Tracking Database.
• Utilize the ERP-LX (Order Entry) system.
• Provide Part, Pump, Motor quotes to customers as required.
• Assist with Warranty claim Processing.
• Assist with Credit Memo / No Charge requirements.
• Prepare the customer communication folder.
• Perform Order Entry Processing and provide Order Status updates as required.
• Process Change orders (address changes, schedule date, carrier changes).
• Assist Sales teams with customer support activities.
• Understand and perform Export Compliance tasks as required.
• Interface with the customer to assist in resolving AR Collections Dispute Resolution issues.
• Serve as the operational bridge between customers and company’s internal teams.
• Promptly handle customer inquiries (phone, email, etc.) and deliver excellent service.
• Process, track, and document orders (from simple to complex projects).
• Coordinate order details, quotations, pricing, and shipping with relevant teams.
• Resolve billing and order discrepancies; liaise with A/R and other functions.
• Support the sales team with product documentation and customer insights.
• Participate in internal process improvements and support cross-team collaboration.

Skills

order management

customer service

account management

Data entry

SAP

Billing

Quoting

Administrative tasks

Education

High School Diploma

Job description

SGS Consulting is seeking an entry-level to mid-level Customer Service / Order Management professional in the United States. You will be the first point of contact for customers, handle quotes, orders, and billing tasks, and support cross-team collaboration across departments.

This role requires a High School Diploma and 1+ year of related experience, plus familiarity with ERP systems and ISO9001 procedures.