Multichannel Customer Resolution & Experience Advisor

IKEA; Oak Creek (WI); In loco; USD 27.000 - 39.000; Tempo pieno

Vantaggi offerti da questo lavoro

Generous paid time off, holiday and s​

WiselyPay – get earned wages up to two

Paid parental leave (up to 16 weeks)

KinderCare tuition discount

Retirement and bonus plans

Co-worker discount, meal deal, and ref

Pet insurance program

Education assistance and learning pro­

Safety shoe reimbursement

24/7 telehealth visits

Dental and vision plans

Medical and Rx plans (must work min. 2

A fun and inclusive work environment

Descrizione del lavoro

IKEA in Wisconsin is seeking a Customer Relations Specialist to help customers across multiple channels with empathy and efficiency. You will resolve issues, collect information, explain options, and guide customers toward satisfactory resolutions while balancing store procedures.

The role is hourly, full-time, with benefits eligibility and open availability across Sundays. You will join a diverse team that values inclusivity and a positive customer experience.

Competenze

• 1 year of call center, sales or customer service experience preferred.

Mansioni

• Resolves customer issues by collecting pertinent information, informing customers of options, and finding an acceptable resolution.
• Resolves customer issues with urgency while balancing the needs of the customer; as well as the needs of the IKEA store, Customer Support Center while considering operational procedures and costs.
• Collaborates with our Store partners, service providers and installation providers to satisfy customer issues and to ensure customer standards are met or exceeded.
• Provides customers with a forum to express their concerns and react in a professional and empathetic manner.
• Maintains accurate records of customer resolutions and follow through/negotiate credits and/or discounts based on Return policy/incident and coordinate the return of merchandise with the customer.
• Creates and supports reporting Customer Resolution metrics to ensure KPIs are being met.
• Contributes to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers.

Conoscenze

Customer service

Call center

Sales experience

Descrizione del lavoro

IKEA in Wisconsin is seeking a Customer Relations Specialist to help customers across multiple channels with empathy and efficiency. You will resolve issues, collect information, explain options, and guide customers toward satisfactory resolutions while balancing store procedures.

The role is hourly, full-time, with benefits eligibility and open availability across Sundays. You will join a diverse team that values inclusivity and a positive customer experience.