Customer Experience Specialist interim

IKEA; Costa Mesa (CA); On-site; USD 32,000 - 36,000; Part time

Benefits offered by this job

Job summary

IKEA in Costa Mesa is seeking a Customer Relations-focused role focused on elevating the shopper journey. You will collect and act on customer feedback to drive a better end-to-end experience at our California store.

The position emphasizes analyzing customer data, informing store teams, and supporting events that engage customers and co-workers alike. Prior retail exposure and analytics experience are preferred.

Qualifications

• 2 years of experience with multichannel customer journeys.
• Previous retail experience.
• Experience analyzing, planning and measuring performance.

Responsibilities

• Build a customer-centric culture by gathering feedback and providing insights for a simple, seamless end-to-end IKEA customer journey.
• Use data from the customer feedback tool to inform and educate the store team about customer experiences at each touchpoint.
• Provide customer insights and feedback around strengths, opportunities and follow up on improvement action plans.
• Support IKEA events such as customer workshops, co-worker engagement activities and community outreach.
• Integrate customer insight into key decision-making processes and present learnings at store meetings.

Skills

Multichannel journeys

Retail experience

Performance analytics

Job description

WHY WE WILL LOVE YOU

You have a passion for delighting customers. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

JOB TYPE – Hourly

HOURS 34-40 hours per week. 8 am up until 11 pm, 7-8 hours per day,

SHIFTS – 5 days per week, 3 full weekends a month.

PAY - pay range for this role is between $23. 23 - 26.00

The anticipated posting closing date is on or around 8/24

WHAT YOU'LL BE DOING DAY TO DAY

You’ll be building a customer‑centric culture by gathering customer feedback and providing insights to provide a simple, seamless and rewarding end‑to‑end journey for IKEA customers.

• Using data from the customer feedback tool to inform and educate the retail store team on the experiences of customers at each touchpoint.
• Providing customer insights & feedback around strengths, opportunities and following up on improvement action plans.
• Supporting IKEA events such as customer workshops, co‑worker engagement activities and community outreach.
• Integrating customer insight and feedback into key decision‑making processes.
• Presenting learnings and insights at store meetings and forums.

TOGETHER AS A TEAM

At IKEA it's all about our customers, and in Customer Relations we build and retain long‑lasting relationships with new and existing customers in a multichannel retail environment. We're a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We're a bunch of people who are truly passionate about people!

Qualifications

• 2 years of experience working with multichannel customer journeys and customer support.
• Previous retail experience.
• Experience analyzing, planning and measuring performance.