Customer Resolution Specialist — Empathy & Solutions

Ikea Ab; Oak Creek (WI); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Generous paid time off

Benefits eligible

Co-worker discount

Retirement and bonus plans

Dental and vision plans

Medical and Rx plans

24/7 telehealth visits

Education assistance and learning

Safety shoe reimbursement

Pet insurance program

KinderCare tuition discount

Job summary

IKEA in Wisconsin's Oak Creek area is hiring for a fulltime customer relations role in a busy retail environment. The position is an hourly role with open availability, Monday through Sunday, and pays $19.96 to $28.20 per hour.

You will handle customer issues, inform customers of options, and work with store partners to ensure satisfaction while observing policies and costs. Benefits are provided to eligible coworkers.

Qualifications

• 1 year of call center, sales or customer service experience preferred.

Responsibilities

• Resolves customer issues by collecting pertinent information, informing customers of options, and finding an acceptable resolution.
• Resolves customer issues with urgency while balancing the needs of the customer; as well as the needs of the IKEA store, Customer Support Center while considering operational procedures and costs.
• Collaborates with our Store partners, service providers and installation providers to satisfy customer issues and to ensure customer standards are met or exceeded.

Skills

Call center experience

Customer service

Job description

IKEA in Wisconsin's Oak Creek area is hiring for a fulltime customer relations role in a busy retail environment. The position is an hourly role with open availability, Monday through Sunday, and pays $19.96 to $28.20 per hour.

You will handle customer issues, inform customers of options, and work with store partners to ensure satisfaction while observing policies and costs. Benefits are provided to eligible coworkers.