Customer Experience & Returns Specialist

IKEA; Renton (WA); On-site; USD 30,000 - 39,000; Part time

Benefits offered by this job

Generous paid time off

WiselyPay

Paid parental leave

Co-worker discount

Dental and vision plans

Medical and Rx plans

Job summary

IKEA in Renton, WA is seeking a part-time Customer Service role to deliver a positive shopping experience through accurate transactions and attentive service. You will meet customer needs, resolve issues, and guide them through their IKEA journey, building loyalty with empathetic interactions.

Shifts include evenings and weekends with an open schedule. A comprehensive benefits package is offered for regular part-time associates, with a pay range of $22.00–$28.65 per hour.

Qualifications

• 1 year sales or customer service experience preferred.

Responsibilities

• Creates a positive customer experience by ensuring accurate transactions and/or orders.
• Meets customers' needs, solves problems independently, and escalates to a manager when needed.
• Builds loyalty by guiding customers through the IKEA shopping journey.
• Fosters emotional connections through empathetic interactions with customers.
• Assists with handouts and services during handover and handles returns with data capture.

Skills

Customer service

Job description

IKEA in Renton, WA is seeking a part-time Customer Service role to deliver a positive shopping experience through accurate transactions and attentive service. You will meet customer needs, resolve issues, and guide them through their IKEA journey, building loyalty with empathetic interactions.

Shifts include evenings and weekends with an open schedule. A comprehensive benefits package is offered for regular part-time associates, with a pay range of $22.00–$28.65 per hour.