Customer Experience Specialist

Domino's; Town of Florida (NY); On-site; USD 17,000 - 22,000; Full time

Job summary

Domino's in Winter Garden, FL is seeking a friendly Customer Service Representative to join our team. You will handle inquiries by phone, email and chat, assist with orders and account management, and ensure accurate records of all interactions.

You will work with a collaborative team, stay updated on products and policies, and participate in ongoing training to deliver consistent, high-quality service with a positive, customer-focused attitude.

Qualifications

• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Ability to multitask and prioritize in a fast-paced environment
• Patient and empathetic approach to customer interactions
• High school diploma or equivalent
• Flexibility to work various shifts, including weekends and holidays, as needed

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and efficient manner
• Assist customers with product information, order processing, and account management
• Identify and elevate complex issues to appropriate departments when necessary
• Maintain accurate records of customer interactions and transactions
• Collaborate with team members to ensure consistent, high-quality customer experiences
• Stay updated on company products, services, and policies to provide accurate information
• Participate in ongoing training and development programs to enhance customer service skills
• Contribute to a positive work environment by maintaining a supportive and customer-focused attitude

Skills

Customer service

Communication

Multitasking

Empathy

Attention to detail

Education

High school diploma or equivalent

Job description

Domino's in Winter Garden, FL is seeking a friendly Customer Service Representative to join our team. You will handle inquiries by phone, email and chat, assist with orders and account management, and ensure accurate records of all interactions.

You will work with a collaborative team, stay updated on products and policies, and participate in ongoing training to deliver consistent, high-quality service with a positive, customer-focused attitude.