Multichannel Customer Care Specialist (Contract)

Kedia Corporation; Columbus (GA); On-site; USD 30,000 - 45,000; Full time

Job summary

A dynamic corporation in Columbus, GA is seeking a Customer Service Representative to confer with customers, resolve inquiries, and manage complaints systematically. Key responsibilities include maintaining records of customer interactions and ensuring effective communication to enhance user experiences. This role requires strong customer service skills, active listening capabilities, and the ability to work in a fast-paced environment. The company values innovation and offers a supportive foundation for employees seeking growth opportunities.

Responsibilities

• Confer with customers to provide information about products or services.
• Keep records of customer interactions and transactions.
• Resolve customers' service or billing complaints.
• Determine charges for services requested.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Reading Comprehension

Critical Thinking

Writing

Coordination

Social Perceptiveness

Negotiation

Tools

Autodialers

Avaya software

Microsoft Excel

CRM software

Electronic mail software

Job description

A dynamic corporation in Columbus, GA is seeking a Customer Service Representative to confer with customers, resolve inquiries, and manage complaints systematically. Key responsibilities include maintaining records of customer interactions and ensuring effective communication to enhance user experiences. This role requires strong customer service skills, active listening capabilities, and the ability to work in a fast-paced environment. The company values innovation and offers a supportive foundation for employees seeking growth opportunities.