Multichannel Customer Support Specialist

Kedia Corporation; Miami (FL); On-site; USD 35,000 - 50,000; Full time

Job summary

A dynamic corporation in Miami, Florida is seeking a Customer Service Representative to interact with clients, resolve complaints, and maintain records of transactions. This role requires strong active listening and communication skills to deliver exceptional service. Candidates should possess a passion for customer care and the ability to adapt in a fast-paced, innovative environment. Proficiency in relevant software and tools is beneficial. We invite you to submit your resume and look forward to your application.

Responsibilities

• Confer with customers to provide information about products or services.
• Keep records of customer interactions, recording details of inquiries and complaints.
• Determine charges for services requested, collect payments, or arrange for billing.
• Resolve customers' service or billing complaints effectively.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Reading Comprehension

Critical Thinking

Writing

Coordination

Social Perceptiveness

Negotiation

Tools

Avaya software

Microsoft Excel

Astute Solutions PowerCenter

Job description

A dynamic corporation in Miami, Florida is seeking a Customer Service Representative to interact with clients, resolve complaints, and maintain records of transactions. This role requires strong active listening and communication skills to deliver exceptional service. Candidates should possess a passion for customer care and the ability to adapt in a fast-paced, innovative environment. Proficiency in relevant software and tools is beneficial. We invite you to submit your resume and look forward to your application.