Multichannel CSR: Elevate Customer Experience

Infinite Computer Solutions; California (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Infinite Computer Solutions is seeking an experienced CSR to join our Contact Center team in the United States. You will handle inquiries across phone, email, fax, chat, and SMS, delivering high-quality service and maintaining a positive member experience.

Responsibilities include meeting attendance and performance targets, documenting interactions in our CRM, and collaborating with supervisors to continually improve call quality and customer satisfaction.

Qualifications

• Strong communication skills required.
• Experience using CRM tools and telephone systems.
• Ability to review and follow detailed instructions.
• Multitasking across multiple channels.
• Problem-solving abilities.
• Self-reliant and resourceful.
• Customer-focused with positive tone.
• Reliable attendance and attention to detail.

Responsibilities

• Meet attendance and performance targets.
• Use CRM and telephone systems to handle interactions.
• Document interactions in CRM.
• Handle multi-channel communications.
• Resolve or escalate issues.
• Follow SOPs and policies.
• Encourage electronic communication.
• Maintain schedule adherence.
• Perform other duties.

Skills

Strong communication

CRM software

Multichannel support

Attention to detail

Problem solving

Self-motivation

Customer-focused

Education

Bachelor's degree preferred

Tools

CRM software

Job description

Infinite Computer Solutions is seeking an experienced CSR to join our Contact Center team in the United States. You will handle inquiries across phone, email, fax, chat, and SMS, delivering high-quality service and maintaining a positive member experience.

Responsibilities include meeting attendance and performance targets, documenting interactions in our CRM, and collaborating with supervisors to continually improve call quality and customer satisfaction.