Multichannel Call Center Specialist

ADP, Inc.; Trenton (NJ); On-site; USD 30,000 - 46,000; Full time

Job summary

ADP, Inc. in Trenton, NJ is seeking a Call Center Representative to provide guided support across calls, text, and email, capturing data for client programs. You will follow scripts and quality guidelines, ensure accurate data entry, and escalate adverse events when needed.

Strong English communication, interpersonal skills, and the ability to work independently are essential. The role involves routine clerical duties and compliance with privacy and ISO standards.

Qualifications

• High School diploma or GED required.
• Three months customer service or related public engagement experience.
• Moderate lifting up to 25 lbs.

Responsibilities

• Provide guided support via inbound/outbound calls, text, or email communications.
• Attend meetings as required and support quality control activities.
• Key entry of confidential client information and data capture.
• Recognize potential adverse events and escalate appropriately.
• Produce reports and maintain production standards while following ISO policies.

Skills

Call center experience

Interpersonal communication

English proficiency

Attention to detail

Independent work

Education

High School diploma/GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

ADP, Inc. in Trenton, NJ is seeking a Call Center Representative to provide guided support across calls, text, and email, capturing data for client programs. You will follow scripts and quality guidelines, ensure accurate data entry, and escalate adverse events when needed.

Strong English communication, interpersonal skills, and the ability to work independently are essential. The role involves routine clerical duties and compliance with privacy and ISO standards.