Client Support & Quality Data Specialist

Hibbert; Trenton (NJ); On-site; USD 32,000 - 46,000; Full time

Job summary

Hibbert in Trenton, NJ is seeking a Call Center Representative to provide guided support across multiple channels and accurately capture data per client requirements.

The role emphasizes adherence to scripts, privacy and ISO guidelines, with opportunities to assist in quality control, reporting, and process improvements. Strong English communication and independent work ethic are essential.

Qualifications

• High School diploma or GED required.
• Minimum three months customer service experience.
• Ability to work in a fast-paced call center environment.

Responsibilities

• Utilize established application scripts supporting inbound or outbound calls/text or email communications.
• Attend meetings as required.
• Support Quality control activities as assigned
• Key BRCs
• Sort and organize mail
• Key entry of confidential client information
• Recognize potential adverse events and initiate escalation
• Accurately capture defined data elements while maintaining production standards
• Produce personalized fulfillment items as defined by client instructions
• Maintain workflow processes in support of quality output
• Perform clerical duties such as filing, sorting mail, batching, data capture, call center support etc.
• Ensure adherence to safety/privacy and compliance policies and report issues to a manager.
• Produce reports as assigned
• All other duties as deemed by management.

Skills

Interpersonal skills

Call center experience

Instruction comprehension

MS Office

Organization skills

English proficiency

English comprehension

Independent worker

Education

High School diploma/GED

Tools

MS Word

MS Excel

MS Outlook

Job description

Hibbert in Trenton, NJ is seeking a Call Center Representative to provide guided support across multiple channels and accurately capture data per client requirements.

The role emphasizes adherence to scripts, privacy and ISO guidelines, with opportunities to assist in quality control, reporting, and process improvements. Strong English communication and independent work ethic are essential.