Patient Care & Call Support Specialist

ADP; Villa Rica (GA); On-site; USD 33,000 - 42,000; Full time

Job summary

ADP is seeking a Customer Service Representative to handle a high volume of patient calls and provide accurate information. You will document interactions, schedule appointments, and maintain strong customer relationships while adhering to scripts and quality targets.

The role emphasizes clear communication, data entry accuracy, and the ability to multi-task across systems to meet patient satisfaction goals.

Qualifications

• High school diploma or 1–3 months related experience.
• Proficient with MS Office and email software.
• Excellent phone and verbal communication.
• Ability to multi-task and manage time.
• Bilingual is a plus.

Responsibilities

• Manages inbound and outbound customer calls in a timely manner.
• Identifies each patient’s needs and clarifies information.
• Researches issues and provides solutions.
• Upsells products and services when appropriate.
• Follows company scripts and builds patient relationships.
• Schedules appointments for patients, both new and established.

Skills

Phone skills

Verbal communication

Attention to detail

Time management

Data entry

Customer focus

Multitasking

Bilingual (plus)

Education

High school diploma

1-3 months related experience

Tools

Excel

Word

Outlook

PowerPoint

Job description

ADP is seeking a Customer Service Representative to handle a high volume of patient calls and provide accurate information. You will document interactions, schedule appointments, and maintain strong customer relationships while adhering to scripts and quality targets.

The role emphasizes clear communication, data entry accuracy, and the ability to multi-task across systems to meet patient satisfaction goals.