Client Support & Data Entry Specialist

Hibbert; Trenton, Northern (NJ, KY); Hybrid; USD 36,000 - 42,000; Full time

Job summary

Hibbert is seeking a Call Center Representative in Trenton, NJ to provide guided support across channels and capture data for client programs. You will interface with client systems, fulfill data entry needs, and ensure adherence to quality and ISO guidelines.

Responsibilities include handling inbound/outbound communications, attending meetings, supporting quality control, and maintaining confidential data with accuracy. Strong English skills required.

Qualifications

• Excellent interpersonal and communication skills, both written and verbal.
• Call center experience.
• Ability to locate, read, understand, and apply instructions to deliver defined objectives.
• Familiar with standard office applications: Word, Excel, Outlook.
• Strong organization, prioritization, and problem-solving skills.
• Must demonstrate working proficiency of the English language.

Responsibilities

• Utilize established application scripts supporting inbound or outbound calls/text or email communications.
• Attend meetings as required.
• Support Quality control activities as assigned.
• Key BRCs.
• Sort and organize mail.
• Key entry of confidential client information.
• Recognize potential adverse events and initiate escalation.
• Accurately capture defined data elements.
• Produce personalized fulfillment items as defined by client instructions.
• Maintain workflow processes in support of quality output.
• Perform clerical duties such as filing, sorting mail, batching, data capture, call center support.

Skills

Interpersonal communication

Call center experience

Instruction comprehension

Office software

Organization & prioritization

Education

High School diploma/GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Hibbert is seeking a Call Center Representative in Trenton, NJ to provide guided support across channels and capture data for client programs. You will interface with client systems, fulfill data entry needs, and ensure adherence to quality and ISO guidelines.

Responsibilities include handling inbound/outbound communications, attending meetings, supporting quality control, and maintaining confidential data with accuracy. Strong English skills required.